Under general direction of the director, this position oversees the effective leadership and management of multiple activities and operations of the Austin Development Services. This position executes policies included in City ordinances, resolutions and administrative regulations, and State law.

Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Oversees the development, implementation, operations, and evaluation of programs and services that support the department’s purpose.
Represents the department’s interest and position before State and Local governmental officials, boards, commissions, associations, and community organizations.
Develops a staffing and management structure that supports the efficient delivery of programs and services.
Develops and implements short- and long-range strategies, objectives, and priorities.
Fosters and develops a culture of positive customer service in working relationships with key staff; division and departmental employees; other governmental organizations; and external services such as consultants, citizens, legal counsel, boards and commissions, and City Council.
Responds to and resolves complex and sensitive issues and complaints both internally and externally and provides technical expertise on matters of public concern.
Assists the director in managing program and department activities.
Ensures all activities are complete and in compliance with City/departmental policies and procedures; and Local, State, and Federal regulations and laws governing activities.
Prepares annual reports, trend analyses, and budget estimates for City management and City Council.