Business Systems Analyst

City of Lake Forest, IL

As the Business Systems Analyst on the Lake Forest's Innovation & Technology team, you will be responsible for aligning technology to business strategies throughout the City.

This position will be focused on researching new systems to ensure they can be implemented and/or maintained to meet City business needs and analyzing current business processes to provide increased efficiencies for the organization.

Work assignments will include driving City departments to determine their technology needs, identifying system modifications, and challenging them on their assumptions of how they will successfully execute IT related initiatives.

Under the guidance of the Assistant Director of IT, provide business systems support to the different departments across the City:

Evaluate and analyze City’s information systems needs and requirements
Prepare specifications & instructional documents, flow charts, and process diagrams for users to follow
Oversee the implementation of required hardware and software systems
Work with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements
Ability to successfully engage in multiple initiatives with different departments
Provides support to helpdesk ticketing system

Bachelor’s degree in Computer Information Systems, Information Technology, Computer Science preferred; experience in related fields can be used in lieu of educational requirements
5+ years of experience in the IT industry
Analytical and project management skills required, including a thorough understanding of how to interpret user business needs and translate them into application and operational requirements
Strong Microsoft Office, Power BI, & 365 administration skills, a plus

How to Apply

Job Details

Job Function
Position Type
Full Time

City of Lake Forest


800 N Field Dr
Lake Forest, IL 60045-4861
United States

Form of Government


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