Technical Program Manager

City of Olathe, KS

The Technical Program Manager is responsible for leading program teams with members from across the organization. This individual is responsible for defining clear and attainable program objectives with stakeholders, creating and validating the program requirements, and managing the constraints and risks of the program to meet the objectives for quality, time, cost, and customer satisfaction. This individual creates and executes program roadmaps in alignment with the needs of the business stakeholders. Works with departments to identify resources needed and assigns individual responsibilities, manages day to day operational aspects of a program and scope of the work. Excellent teamwork skills and the ability to influence others and quickly establish trust, credibility, and rapport are essential to the success of the Program Manager. Reports directly to the Enterprise PMO Officer.

For more details, review the full job details and requirements below.

- Development of Product Roadmaps to share with Functional Leads/Executive Steering Committee.
- Supports awareness of the Features/Functionality that can be utilized to improve operations.
- Steering committee joint ownership with Business/Functional Leads.
- Review, Prioritize and Assign development of the change requests/tasks.
- Work with stakeholders to document required testing and timing of the changes.
- Drive alignment and decision-making across stakeholders.
- Project Manage all projects for upgrades/enhancements/additional functionality.
- Testing Management- Strategy/Planning/Scheduling/Execution.
- Change Management for assigned programs.
- Stakeholder Engagement.
- Communication / Building project awareness.
- Ensure Helpdesk readiness.
- Knowledge updates- FAQ development.
- Ensure organizational awareness of new features as they are rolled out working with Business SMEs.
- Training material updates/development.
- Track and manage software licensing.
- Ensure defect/bug awareness across relevant department stakeholders.
- Manage process for reviewing incidents or requests for assigned platforms.
- Budgets/Invoice tracking for programs.
- Assist in identification of Rolling Adoption opportunities that coincide with department needs.
- Ensure Vendor User Community and User Education opportunities are socialized and adopted to support a culture of learning and innovation.
- Develop processes that support Collaborative decision-making across the organization.
- Identifies program scope, goals, deliverables, timelines and required resources.
- Creates, distributes, and manages/maintains project plans, risk matrix, budget, communication plan, and issues log, and other necessary project documentation as needed.
- Accountability for the overall performance of programs against plan.
- Prepares program reports/dashboards by collecting, analyzing, summarizing, and trending for daily, weekly, and monthly reports.
- Identify and resolve risks and issues in a timely manner. Escalate concerns to the project team and senior management when appropriate.
- Manages department stakeholders and vendor relationships.
- Directing team’s deliveries to timelines and product quality, including responsiveness and professionalism towards both internal and external clients
- Leads all program meetings ensuring meeting minutes are taken and distributed, and action items are tracked and assigned accordingly.
- Manages and ensures the alignment, buy-in, and support of diverse program stakeholders by building and maintaining relationships with internal customers, third party vendors, and senior/executive management.
- Contribute to the overall goals and objectives of the Program Management Office.

Experience and Education Guidelines: Any combination of experience and education that would likely provide the required knowledge, skills and abilities is acceptable. A typical way to obtain the knowledge, skills and abilities would be:

- 4+ years of proven project management experience, with a minimum of 3 years managing Information Technology projects.
- 2+ years of proven business analysis, writing business and functional requirements.
- Proven ability to successfully lead a multi‐disciplinary project team from inception to implementation.
- Methodical, quality minded, detail oriented, efficient, organized, highly productive, a true self‐starter.
- Excellent organizational, time management, analytical, and problem-solving skillset.
- Proven ability to work well with users at all levels, both within the organization and the client community.
- Demonstrated ability to identify problems, collect data, establish facts, and draw valid conclusions.
- Ability to work under pressure, managing multiple priorities, and complete tasks on time within a fast-paced environment.
- “Can do” attitude in approaching challenges.
- Demonstrated understanding of project management tools, techniques, responsibilities, and tasks.
- Excellent comprehension (IT technical and/or general) of verbal (English Language) and written (English Language) instructions, processes, procedures, and policies.
- Excellent oral, written communications, and presentation skills with both technical and non‐technical information.
- Proficient in Excel, Word, Outlook, and PowerPoint.
- Preferred experience in managing teams in a matrix environment.

- Bachelor degree or equivalent experience.

License and/or Certificates:
-vPossession of, or ability to obtain, an appropriate, valid driver’s license required.
- PMI/PMP accreditation is a plus.

POSITION SCHEDULE: Monday through Friday 8am to 5pm.

How to Apply

Job Details

Job Function
Project Manager
Position Type
Full Time

City of Olathe


100 E Santa Fe St
Olathe, KS 66061-3409
United States

Form of Government


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