There’s more to going paperless than giving customers a way to pay online. Utilities have a host of other considerations when implementing an electronic bill presentment and payment (EBPP) solution.

With so many moving parts it is inherently difficult for small and medium utilities to navigate through all of the decisions: costs, existing and changing technology, security and privacy, combined with growing customer demands, payment methods, and card regulations.

Join utility billing and payment expert John Schott, President and CEO of TWI, as he explores these topics and the advantages of a holistic, single-vendor approach to EBPP that can maximize adoption rates and increase customer satisfaction in these programs.

About: TWI pioneered the way bills get paid. They have taken various, often complex and costly facets of billing and payments and created a one-stop solution: Summation360™. It has revolutionized the way local governments — primarily utility companies — track customer consumption, invoice, send out notifications, process payments and more. Summation360™ is designed to bring billing and payment together into a single, highly cost-effective process that delivers savings by permanently eliminating the cost and burden of manual activities. They have found that agencies are frequently paying more than they need to be, without reaching the customer adoption goals they are seeking. With Summation360, you will have a proven vision and path leading to “paper-free” billing and automated payment handling.