Great plans, a better model, innovation and technology along with great people—in tandem with inspired action and a “180” shift in organizational philosophy—led to our Rethinking Community: Organizational Reset. Since we began this journey 5 years ago, we have actually experienced reductions in our overall budget of nearly $10 million ($72 million proposed for 2013) while experiencing similar reductions in staff; however, we have seen increased service levels and more effective service delivery as well as measurable improvements in resident satisfaction, perceptions of safety, support of budget initiatives and program spending, along with improved systems of service delivery as demonstrated by performance results and related metrics.