Oklahoma City has gone a step beyond performance reporting by soliciting direct citizen feedback on the quality and content of the city’s publication. This updated case study shows how, with the assistance of independent researchers, the city used focus groups to help improve their reports by matching its contents with citizen demand.

New, Reduced Membership Dues

A new, reduced dues rate is available for CAOs/ACAOs, along with additional discounts for those in smaller communities, has been implemented. Learn more and be sure to join or renew today!

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