Most people will tell you, that no matter what type of organization you have, transforming the culture is no easy task!  When new leaders arrive, they have ideas and plans as to how they want to change the organization to make it more effective, more efficient, more agile and more responsive to its customers … particularly in tough economic times.  How do some capture that vision and achieve amazing results, while sustaining and enhancing them over time?  The City of Irving, Texas, will present a case study that demonstrates not only how it achieved those results, but how each success became a force multiplier unleashing employee creativity and potential!