ICMA's Program Excellence Award for Citizen Involvement recognizes successful strategies designed to inform citizens about the local government services available to them and to include citizens in the process of community decision making. The award concentrates on such areas as community consensus building and adult (nonstudent) citizenship education. In 2005, ICMA presented one of two awards in the 10,000-to-49,999 population category to the city of Loveland, Ohio, City Manager Fred Enderle, and Assistant City Manager Tom Carroll for the Neighborhood Action Team. This article describes how the city used a team of 75 residents, representing all 27 neighborhoods in Loveland to grade all departments, programs, and services provided by the city government. Loveland responded to the citizen input by tailoring its capital improvement program to meet public demand. Learn more about ICMA's Annual Awards program.