ICMA BOOKSTORE

MYB 2012

“The Politics of Apolitical Leadership: Professional Management in a Digital and Divided Society,” E-43686

“311/CRM Systems: A Potential Path to Service Improvement, Budget Savings, and Citizen Satisfaction,” E-43687

 “E-Government 2011: Trends and Innovations,” E-43692

MYB 2013 

“Electronic Democracy at the Grass Roots,” 43778

InFocus Reports 

Affordable Telecommunication Networks for Local Government E-43217

Information and Communications Technology for Public Safety E-43009

ON-DEMAND WEBINARS

8/8/2012: Boston's Incubator: How to Grow Citizen Engagement with Technology and Creativity

9/19/2012: City Hall in Your Pocket: Mobile Tools for the Modern Citizen 

PM Magazine Online Articles 

December 2011 (pages 16–19): Process Improvement, No Problem  

September 2012 (pages 12–15): First Step in Creating a Broadband Safety Network* 

December 2012 (pages 16–19): Defending against the Dark Side 

*Premium content available only to ICMA members.