A review of business processes in three work units of the Miami-Dade County Animal Services Department.

Selected indicators that provide a snapshot of the health of the city, Peoria, Arizona.

A report of an internal services satisfaction survey in Fort Collins, Colorado.

An comprehensive orientation to managing for results in Austin, Texas.

A guide for participants in discussions about performance data in Peoria, Arizona.

Training in performance measurement from New Orleans, Louisiana.

The Code covers the conduct of ICMA’s Executive Board members in the execution of their governance duties and responsibilities.