A guide for participants in discussions about performance data in Peoria, Arizona.

Training in performance measurement from New Orleans, Louisiana.

An comprehensive orientation to managing for results in Austin, Texas.

A business planning presentation from Austin, Texas.

An excerpt from a document explaining accountability for performance in Wichita, Kansas.

A review of business processes in three work units of the Miami-Dade County Animal Services Department.

Selected indicators that provide a snapshot of the health of the city, Peoria, Arizona.

A report of an internal services satisfaction survey in Fort Collins, Colorado.