This article discusses streamlining the building permit application process in Carrollton, Texas; a response to customer frustration with the existing one...
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Adopted in June 2001, this City of Leander, Texas (2008 U.S. Census Estimate population: 25,424) ordinance establishes a code of ethics for officials and employees(...)
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This article presents the reasons a local government might conduct a citizen survey and summarizes key strategies to ensure the success and accuracy of surveys.
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This report describes strategies for preserving open space, common land conservation financing methods and funding sources...
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This article outlines a quantitative approach to establish a ranking of major projects by priority in order to improve project completion....
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This article summarizes the experience of Fairfax County, Virginia in implementing a new citizen relationship management (CRM) database system...