Displaying 15184 - 15192 of 19002 results
Project / Research Report
The Balanced Scorecard: Building a Balanced Scorecard Framework that Drives Results for Your Government

This white paper describes effective use of the Balanced Scorecard to provide a more holistic view of performance by helping organizations develop....

Project / Research Report
Columbia County (GA) 311 Data Report

This sample Data Report from December 2008 provides the service request distribution in Columbia County, Georgia.

Project / Research Report
City of Columbus (GA) 311 Report

The 311 Citizen Service Center in Columbus, GA provides complete, accurate and timely information to citizens and employees regarding complaints, inquiries and requests for information...

Project / Research Report
North Hempstead (NY) 311/CRM Data Report

North Hempstead's statistical report on service requests includes information on total overdue calls, total open calls, etc.

SAMPLE: Job announcement for Organizational Development Manager
311/CRM RFP Baldwin County, AL
Case Study
Hampton 311 Customer Call Center

The fifth in-depth case study in the "Call 311: Connecting Citizens to Local Government" series.

Project / Research Report
How to Motivate Employees: What Research is Telling Us

Experienced managers have found that a one-size-fits-all approach to employee motivation doesn’t work.

Article
Career Compass No. 1: What Skills Are Most Important for a Manager (And How Do I Develop Them)?
February 27, 2017

Frank Benest, senior adviser for ICMA's Next Generation Initiatives, answers this question in the first of a recurring column on career advice for the profession.