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Excellence Through Skill Sets in the New Normal Part 1
Other Document
Leadership 101: Leadership is Not a Game of Solitaire

This document is from Leadership 101 session presented at the 2011 ICMA Annual Conference in Milwaukee.

Conference Document
The Five Stages of Denial When Rightsizing

This session is from the 2011 ICMA Annual Conference in Milwaukee.

Conflict Resolution
Process Improvement Tools: Progressive Techniques to Simplify Government Processes
Other Document
Defending the Public Sector without Being Defensive: Why Local Government Matters

This document was one of four used during a session at the 2011 ICMA Annual Conference in Milwaukee.

Tools for Citizen Engagement- Handout 4
Leading the Staff or Leading the Council: What’s the Difference?
Leading the Staff or Leading the Council: What’s the Difference?-Handout 1