Pierce County, Washington, has 3,000 employees serving 800,000 public customers, and it has 24 separate departments with different technology needs. Its diverse population lives in both urban and remote, rural areas. Layoffs and other budget pressures made it increasingly difficult to provide necessary services to residents. Mobile technology has played a key role in helping the county meet its mission despite a struggling economy and tight budgets.

President Bonnie Svrcek is encouraging all ICMA members to do “Just One Thing” in 2013 to get more out of their memberships.