
The “business as usual” approach to building the public sector workforce is no longer relevant and should be replaced with a method to reflect the changing workforce.

Contractual arrangements that simply involve a local government buying services from another government, nonprofit, or private entity were not considered in this article.

We asked our Members to share the biggest lesson they've learned in the past year.
Want to find out more about the county form of government? A summary of results from ICMA’s 2014 survey can be just what you need.

Authors of this article agree with PM author Kevin Desouza that no engagement with residents is better than bad engagement, but they argue that it is desirable to keep experimenting because the goal is to make progress, not to achieve perfection.