Displaying 18289 - 18297 of 19696 results
May I Speak With the Manager?
The Retreat as Management Tool
Other Document
ICMA Awards 2001 Program

Local Government Excellence Awards - 2001

What Is the Business Case for Investing in Inner-City Neighborhoods?
Case Study
Citywide Customer Service in Peoria

This article examines a customer service initiative adopted by the city of Peoria, Illinois. Evaluates the state of customer service in the city before the initiative...

Case Study
Individual Stocks Fuel a Passion for Profits

This article explores the life a former city manager who now trades stocks full-time...

Surveying the Land: Brownfields in Medium-Sized and Small Communities
Survey Report
ICMA Survey Research: Municipal Form of Government Survey Results (2001)
Project / Research Report
Retaining Key Employees

This article presents the costs of poor employee retention for local governments and encourages managers to adopt practices to create a culture of employee retention.