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This article examines gender issues to raise awareness about the differences between the sexes and provide techniques to create a more interactive environment...
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This article examines Kirkland, Washington's appointment of ombudsmen to investigate and help resolve citizen complaints.
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This article examines the concept of consensus building, featuring a case study involving a Massachusetts state agency's attempt to legislate the collection of used motor oil.
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This article discsusses ICMA's work in Eurasia. It presents a country-by-country review of work in central and eastern Europe and the New Independent States...
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This article discusses an emerging model for salary management in local government.
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This article examines the value of rail to trails projects. Suggests that as new uses are found for abandoned rail corridors
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This article describes the process of evaluating the performance of the chief local government administrator and presents reasons why performance evaluation...
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This article explains how complaints should be treated as beneficial, efficient, cost-effective ways of obtaining useful customer information.