Resources on understanding the looming talent crisis, hiring a manager, assisting first-time managers, building an internship program, planning for succession, and more.
Alongside the American Councils for International Education, ICMA is implementing YSEALI Professional Fellows Program Sustainable Development and the Environment Institute theme.
Arranging discounts for products and services local government leaders can use in their personal and professional lives and can leverage in their day-to-day operations.
ICMA’s first National Study of 311 and Customer Service Technology made the association a national thought leader on centralized customer service centers. ICMA’s research focuses on how 311/CRM systems contribute to improved customer service, facilitate greater citizen engagement, support performance measurement, contribute to better local government budgeting, and aid in emergency response and recovery. Since 2009, ICMA has provided 311/CRM consulting services to local governments seeking to implement a 311/CRM system in their communities.
ICMA provides members with valued benefits that help them advance their careers and meet the challenges inherent in leading today's towns, cities and counties...
ICMA's Voluntary Credentialing Program recognizes professional local government managers and promotes lifelong learning.
The Economic Recovery Corps Program (ERC) is an initiative to accelerate recovery from the COVID-19 pandemic in distressed communities and regions throughout the U.S.
The 2027-2028 cohort application window will open in September 2026 and close in December 2026.
ICMA resources to make the search and hiring process more efficient and effective.