Ethical advice on what is acceptable and unacceptable when responding to requests for endorsements, testimonials, and references...

This is a very venue-specific transient vendor application form from Salem, MA for the Halloween holiday...

The ICMA Distinguished Service Award is given to a manager who has retired from the profession

The current financial crisis is forcing many local governments to make budget cuts. One way to cut costs without eliminating jobs or services is the adoption...

Homeland Security Presidential Directive(HSPD)-5 directs the Secretary of Homeland Security to develop and administer a national Incident Management System.

Customer Service and 311/CRM Technology in Local Governments