After the Great Recession, slightly declining tax revenues and other reductions threatened full implementation of the city's proposed new pay plan for its employees, and layoffs seemed imminent. At the same time, expectations that the city would continue to provide quality public services persisted. While the tax decline soon subsided, it was replaced with a long-term financial stagnancy that exists even today.

Manage your organization’s video programs so they are effective and sustainable, while being tailored to the political sensitivities of your community.

Overview of a "Performance Management" of PM magazine.

Information, ideas, and inspiration to make local government performance management a reality.

We asked our Members to share how assess the success of their public services.

Performance management is much more than just measurement.