You need performance data as a starting point for improving services. And here's how to avoid common pitfalls in collecting it.

Real change in a policing organization can derive from changes in organizational culture.

Keys to a sound foundation for a performance management program.

A review of ICMA's participation in the U.S. Department of Housing and Urban Development's Choice Neighborhoods progam.

Recommendations for effective use of performance data.

In this issue of Career Compass, Dr. Benest highlights seven leadership myths that should be left behind.

Examples of citizen-friendly performance measures from Williamsburg, Virginia, and Fort Lauderdale, Florida.