Celebrate the value of public service! If you look around your community, you’ll find people using their talents each day to improve our quality of life. Some are in very public roles—like police officers or teachers. Others keep the roads maintained, collect recycling, and beautify our parks and public spaces. In honor of public service,…

Managers can have difficulty figuring out how to measure progress toward community priorities such as "quality of life." But it can be possible to "measure the unmeasurable."

Do you know how productive your staff is? Are they working smarter, not harder? Or maybe not hard at all?

Porto Alegre, Rio Grande do Sul´s capital city in southern Brazil, has a consolidated culture of popular participation in its administration.

Find out people's worst listening (or not listening!) habits and what can be done about them.

Utilize this checklist to analyze and improve your volunteer program.