The Team was tasked with providing an analysis and report that includes results and recommendations for the City to use to expand both the Business Improvement Program and the Performance Management Program in order to support all city operations. This report is informed by an independent scan of existing programs, stakeholder input, a SWOT analysis, and consideration of leading practices by similarly staffed cities in the areas of process improvement and performance management in order to validate that the City is utilizing the appropriate methods to enhance service delivery and inform its performance measurement program.