The recent lottery frenzy had a lot of people daydreaming about various"what ifs" scenarios.  At the City of Greensboro [NC] Contact Center, the team of call agents weren't inmune to the temptation to buy a few lottery tickets.  But as  Mary Jutte, Contact Center Manager, reports the importance of local government customer service wasn't lost in the process.  According to Ms. Jutte, "My entire staff has gone together as a pool to buy lottery tickets for tonight's drawing.   It has been so interesting to listen to them fantasize about winning, and what they would do next -  started out dreaming about retiring, how they could spend the money, then to "Oh, no, we can't just walk out, who would do our job?".    I'm so proud of them that they think that way!"

That's dedication to excellence in local government customer service!  :-)