It's been 20 years since Reinventing Government was published. The book's lessons continue to resonate among innovative governments across the country.

All of us have had role models and mentors who helped shape our careers and our values, and I believe we have a responsibility in turn to those who will follow us.

Work hard and be nice. Do that and success will follow. It helps to find good mentors. Ideally find a boss who will allow you to take calculated risks.

What will the local government landscape look like in the next 10 to 25 years, and what skills will managers need to meet the challenges of this new era?