ICMA's Program Excellence Award for Innovations in Local Government Management recognizes one or more local governments

This article examines a customer service initiative adopted by the city of Peoria, Illinois. Evaluates the state of customer service in the city before the initiative...

This article suggests that communities link citizen engagement, government policy and implementation, and performance measurement.

This article examines the experience of Little Rock, Arkansas in implementing a Neighborhood Alert System to increase the provision

Eleven Ways to Make Performance Measurement More Useful to Public Managers

This article contains a self-performance measurement questionnaire designed to determine if an individual has the ability to strategize.

This article describes a poorly managed situation in which the author found himself.