The “business as usual” approach to building the public sector workforce is no longer relevant and should be replaced with a method to reflect the changing workforce.

Metrics are important, but then managers must turn numbers into action.

Learn how Kansas City, Missouri, saved approximately $1 million through its data-driven performance measurement program...

Measures of police performance need to go beyond traditional crime statistics to encompass such factors as civic health, social cohesion, and resident satisfaction. ICMA’s Randall Reid explains.

Performance measurement is a necessary step toward improvement, but it can also be daunting. ICMA provides tips for overcoming the "fear factor."