Peoria, Arizona, formats its performance report to link council goals, expected outcomes, performance measures, trend data, and targets.

A service-specific mission statement from San Antonio showing how the service links with overall city goals and how its performance is measured.

Resources to help managers use performance data to improve local government services.

The “business as usual” approach to building the public sector workforce is no longer relevant and should be replaced with a method to reflect the changing workforce.

Metrics are important, but then managers must turn numbers into action.