How can a small group of people genuinely serve the wider public? And if its members are all alike, how can they secure the trust and confidence of everyone?

Data suggest that the workplace is the engine that drives excellent service delivery and resident opinion about the quality of community life.

Certificates in Performance Management recipients highlighted in national media.

Analysis of ICMA survey data over time has the potential to reveal trends, help define benchmarks, identify leading practices, and see anomalies. The more people who participate in ICMA research, the more confidence one can have in the findings.

Citizen-friendly displays of local government performance information.

We are where the rubber meets the road in local government. Citizens need to hear our stories to understand that government can be a good thing.

Venice, Florida, manages special events with special detail.