ICMA’s Certificates in Performance Management recognize leading practices and results.

It's time to revisit policing metrics to zero in on what's important, what the measures mean, and how data should be reported to the public.

Jurisdictions can take the lead in identifying key performance indicators.

According to a recent study released by Oracle and Kantar TNS, digital technology, leadership, and company values are the top drivers for employee engagement.

Cities, like people, need periodic check-ups. Here are some "vital signs" to keep an eye on to ensure your city or county's health.

A focus on infrastructure, crisis communications, public safety, and community engagement.

Reflections on a new approach to performance measurement.