Performance measurement is not merely a data collection exercise, but rather a management practice to understand, justify and improve operations." J. Brent McFall, City Manager, Westminster, Colorado
“Performance measurement is critical to show the value, efficiency, and quality provided to residents when their communities are overseen by professional managers.”-Tom Carroll, City Manager, Loveland, Ohio
“Performance measurement helps us monitor our performance and track progress toward achieving our goals and overall organizational greatness. " – Clinton Gridley, City Administrator, Woodbury, Minnesota
"If you can't measure what you are doing you can neither be transparent, accountable or a good steward." – James L. Ley, County Administrator, Sarasota County, Florida
“Performance Measurement is one of the critical management tools needed to achieve the goal of becoming a High Performance Organization.” –Gary A. Huff, Town Manager, Fishers, Indiana
Participating in the ICMA program prevents your community from recreating the wheel and provides you with comparative data from more than 200 towns, cities and counties.
CPM collects data in 18 different service areas:
Learn more about how to enroll in CPM, as well as the training options for your local government.
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