Service Delivery

Providing effective, efficient public services are at the heart of what local governments do. Cities, towns, and counties provide an array of services, which include public safety, infrastructure and other public works, solid waste, water and wastewater, parks, schools, public health, libraries, transportation, and telecommunications. ICMA shares leading practices and resources from an extensive network of experienced managers and researchers as well as guidance on regional approaches, shared service delivery, and other alternatives.

Leading Practices in Public Works Management

ICMA and the American Public Works Association (APWA) have partnered to develop this complimentary e-book.

Closing the Library

A temporary Schlow Centre Region Library closure in State College, Pennsylvania, was deemed a success but not without painful budget-balancing decisions.

21st Century Opportunities and Challenges for Municipal Water Utilities

Integrating physical and digital infrastructure achieves optimal utility performance.

The Hidden Risks of P3s

They are an important part of the infrastructure toolkit, but they can't replace tax-exempt debt.