Customer Data Scrub

Mary Slaton ASKED

Fort Wayne City Utilities is a municipal provider of drinking water, wastewater collection and treatment and stormwater managmeent services. We are interested in contracting with a firm to review and update the telephone numbers we have on file for our approximately 100,000 drinking water/sanitary sewer/stormwater utility customers. Because many customers seem to be eliminating their land line phones we find that it is becoming more and more difficult for us to reach customers using the phone numbers we have on file. Has anyone done this kind of data hygiene? Did you hire a company to do the work? What as the cost and do feel the information you obtained was worth what you paid? Any other observations on the process would be much appreciated.

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