Credit Card Payments

Keith Regan ASKED

We've been struggling with accepting credit card payments for services for the past five years and only within the past two have we been successful in rolling out this convenience to the public for various services. I know that may sound strange to many of you but, unfortunately, it has been an issue. Our finance department is having a difficult time accepting the fact that refunds for transactions originated through a credit card transaction could be done through the credit card process rather than cutting a paper check. It would be very helpful if we might be able to receive some guidance from other local governments who've already addressed this refund process. How have you handled credit card refunds? How are they tracked?