Getting Started: Performance Management for Local Government, Second Edition

A step-by-step guide on how to set up a performance measurement and management program.

Mar 13, 2019 | DIGITAL PUBLICATION

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Non-member Price: 36.00

March 13, 2019
VIA ICMA-owned image

This revised and expanded edition is for local governments that have not yet started measuring performance and those that have taken the first steps and want to make the best possible use of the data they collect. Using a question-and answer format, it takes the reader step by step through setting up a performance measurement and management program, defining the most meaningful metrics to track, ensuring data quality, and using data to make management decisions.

Available for free to ICMA members.

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