Understand your values, work toward identifying values for your organization, and use them as the motivation to “lead forward” toward your desired vision or future state.
There is great uncertainty about when and how to act. Yet the leaders and followers must act anyway.
If there is no behavior change or better way of doing things, learning is not real or authentic.
Humble leaders are ambitious for the people and the organizations they serve, not themselves.
Patience is the capacity to tolerate delay without getting frustrated or upset.
Often, when leaders seek buy-in, they minimize the concerns of others
The goal of the conversation is not only to correct the negative behavior but to conduct the conversation in such a way to preserve the relationship