Sr. Manager Maintenance Ops/Facilities Manager

Delaware River and Bay Authority; New Castle, DE

Job Details

  • Job Function: Other Department Head/Director; Supervisor
  • Salary: $81,735 - $96,159.
  • Position Type: Full Time
  • Where: 1200 Sandman Blvd. Cape May NJ

Post Date: Apr 22 2019


This position performs as the leader of the maintenance operations and facility management for the Cape May, NJ and Lewes, DE Ferry Terminal facilities. Based on the Authority’s overall strategy for operations, this position is responsible for determining the priorities for these facilities to ensure the continuous operation of Authority and tenant business and the preservation of all Authority assets. This position is also responsible for determining a clear action plan to deliver on those priorities. This position often manages several key supervisors and professional employees who themselves work to ensure that overall standards of quality and timeliness are maintained. This position has considerable discretion to develop and manage operational and capital budgets in order to deliver on the key operational priorities. This position performs leadership and management duties for the assigned employees and is responsible for project planning, project management, personnel assignments, budgetary control and monitoring. In the absence of the Director of Maintenance Operations, this position may be required to act on his/her behalf. Senior managers often work on key Authority-wide teams to help determine the future needs and direction of the maintenance function.
Multi-Site Responsibility
Senior managers have the responsibility to act as the principal Authority manager for the maintenance of multiple operational facilities. These positions have ongoing day-to-day oversight of all maintenance operations at the assigned facilities. This position requires sound management skills to lead staff and other teams will little or no direction for normal and emergency operations at the assigned facilities. These positions have the responsibility to ensure that all maintenance operations at the assigned facilities are delivered in accordance with all regulatory and statutory requirements. Considering the nature of the Authority’s core operations, these regulatory and statutory requirements are typically quite onerous and stringent (e.g., Coast Guard or FAA). The senior manager must be able to competently represent the department’s interests and leadership during critical situations and states of emergency.
Facility Management
Senior managers have the responsibility to act as the principal Authority manager at their assigned facilities to ensure sound facility management principles and practices are implemented consistent with industry standards and to ensure seamless continuity of Authority (and tenant) business. The senior manager administrates the department’s Computerized Maintenance Management System (CMMS) within their assigned facilities and continuously strategizes to maintain the system to ensure: all data is accurate,
performance standards are met, preventive maintenance programs are completed, customer requests are addressed and key performance indicators (kpi) are tracked.
 Develops and implements projects and programs to assist in accomplishment of established goals
 Manages maintenance personnel to successfully meet the Department’s mission
 Participates in development, implementation and maintenance of policies, objectives, short- and long-range planning
 Prepares, analyzes and manages maintenance operating and capital budgets
 Provides in-depth review, analysis, and recommendations of critical and/or complex capital programs as assigned
 Provides management, organizational, and fiscal analysis and impact of projects as assigned
 Develops complex repair scopes of work and performance contracting programs to achieve consistency throughout the Authority
 Develops and executes comprehensive preventive maintenance plans; directs seasonal facilities’ support activities, including off-season servicing of equipment, systems, and infrastructure
 Interfaces with regulatory and government agencies, vendors, contractors, and customers on matters related to maintenance
 Develops and implements systems to maintain records on equipment, inventories, and preventive maintenance activities; including CMMS platforms and other tracking systems
 Develops training programs for internal trade staff to ensure continuing education is provided to maintain the Authority’s preventative maintenance program
 Manages the procurement process for performance, service and repair contracting
 Participates in environmental planning and compliance with policies and regulations
 Performs as a liaison amongst internal Authority Departments when managing owner/tenant issues
 Provides the highest level of customer service and professionalism to all internal and external customers
 Acts as the Director’s representative during various business transactions with tenants and/or external customers when assigned
 Assists property management personnel with leased properties as directed
 Acts as the Department’s lead in regulatory functions with external agencies
 Other duties as assigned
 Bachelor’s Degree from an accredited college or university with major course work in engineering, facilities management or related field; or any equivalent combination of experience and training (including active trades licenses) which provide the required knowledge, skills and abilities specifically in the fields of facilities management and/or public sector maintenance
 At least seven (7) years of progressive managerial experience in transportation or maintenance, including direct supervision of maintenance workforces (in-house and contracted)
 Strong background in management of multiple, diverse maintenance functions
 Demonstrated experience in strategic planning and project management
 Demonstrated experience in finance/budgeting principles and practices; at least five (5) years of experience in budget development/execution and cost analysis preferred
 Registration as a Certified Facilities Manager preferred

Additional Information