Planning Engagement Coordinator

City of Raleigh, NC

Job Details

  • Job Function: Project Manager
  • Salary: $51,822 - $95,871.
  • Position Type: Full Time
  • Population: 403,892
  • Website:
  • Where: 27601
  • Form of Government: Council-Manager

Post Date: Mar 5 2018


Hiring Range: $51,822.00 - $73,847.00
The City of Raleigh is seeking an individual to coordinate citizen engagement and communication efforts for the Department of City Planning. The success of the Department's work relies upon positive partnerships with citizens and businesses, internal and external government agencies, and elected and appointed officials. This position will ensure best practices for civic engagement and will strengthen the Department's outreach through leadership training, capacity building, partnerships and inclusion.
The Department's communication needs involve both routine and standardized programs, requests for information from government and citizens, engagement with citizen groups, as well as purpose-built public and stakeholder engagement processes that utilize professional planning staff members as presenters and facilitators. This position will encourage active public involvement and engagement by working with and developing staff to provide consistent and effective messaging, responsive customer service, effective meeting design and logistics, and inclusive participation techniques including traditional meetings, social media, and on-line engagement tools.
For more information on this opportunity, please click the link to view our brochure: (Download PDF reader)
Duties and Responsibilities
Duties and Responsibilities:
Develop and administer a communication plan
Working with an engagement consultant, coordinate and implement best practices for civic engagement
Develop and administer standard engagement templates and create a toolkit of participation tools, including staff development and training
Coordinate responses to internal and external inquiries
Coordinate engagement efforts across multiple departments for multi-disciplinary projects
Coordinate staff attendance at public meetings.
Identify the messaging for staff at public meetings
Manage public meeting logistics
Coordinate with the Communications Department for messaging, public requests and media requests
Manage social media for the Department of City Planning
Manage any external contracts related to communication efforts
Oversee the production of graphic materials, website content
Supervisory Responsibilities
This job has limited supervisory responsibilities, and may require supervision of the work of up to 2 technical and support staff.
Typical Qualifications
Education and Experience
Bachelor's Degree degree or equivalent with a focus in communications, public administration, or similar discipline (Master's degree highly preferred). Five years of experience is required with some experience in city planning, development or general government or is highly desired. A demonstrated understanding of community outreach and engagement experience is required.
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Computer Skills
To perform this job successfully, an individual should have working knowledge of Microsoft Office suite of programs, Adobe Creative Suite, and social media and outreach platforms.
Certifications, Licenses, Registrations
Regular driver's license may be required.

Submittal Requirements
Please submit resume, a writing sample and a promotional example that demonstrates experience in communicating a message to an audience.

Additional Information