Chief Innovation Officer

City of Dallas, TX

Job Details

  • Job Function: Administrative Services Director
  • Position Type: Full Time
  • Population: 1,197,816
  • Website:
  • Where: 1500 Marilla StnCity Hall, 6AS, Dallas, TX
  • Form of Government: Council-Manager

Post Date: Mar 5 2018

How to Apply Interested qualified candidates must submit an application online via NeoGov at: * Applications must be complete, including previous salary history and (3) required references. A resume and letter of interest are recommended. Application must be submitted by the deadline noted on the NeoGov application submission site. Note: Under the Texas Public Information Act, information from your resume may be subject to public disclosure.



This position works closely with the City Manager’s Office and acts as a management consultant to City departments to develop and encourage data-driven best practices in municipal government and foster a culture of innovation, efficiency, and process improvement. The City of Dallas is focused on identifying and scaling creative ideas that work throughout the City organization, and implementing technology-based solutions in partnership with internal and external stakeholders. This strategic and forward-thinking individual will challenge current practices throughout City Hall, and have the freedom to move nimbly within the system to identify inefficiencies, and seek to adapt or implement new, creative, data-driven decisions to traditional problems, both technological and operational and press for innovative solutions.

General responsibilities include: performing highly responsible and complex administrative work involved in planning and managing the activities of assigned departments or units; demonstrating continuous effort to improve operations, decrease turnaround times, and streamline work processes; creating and maintaining strategic, tactical, operational, short-term, and long-term plans with clear objectives, outcomes, and performance measures; analyzing and researching a variety of administrative and operational issues/problems and providing sound solutions or courses of action; establishing and maintaining systems for measuring, monitoring and reporting on operational and management performance Citywide; advising City management and the City Council on the effective, efficient, and economical management of the areas of assignment; submitting reports; and recommending improvements to systems, processes, functions and activities. Administrative duties include: developing short- and long-range plans, goals and objectives; overseeing the development, preparation, and administration of budgets;


(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

Conducts analytical research and presents implementation alternatives on various governmental activities and service delivery models;
Designs benchmark surveys and quantitative techniques to improve the productivity and quality of operations and build an effective, critical thinking workforce;
Evaluates the progress of innovation and adjust the pace or direction of new projects in accordance with the City’s various strategic priorities;
Reviews and studies research and analyze trends in local government to forecast future changes in practices, processes, and programs;
Formulates effective new ideas and innovative strategies and find ways to introduce them into the City’s future plans; and sunset ideas that are ineffective, costly or beyond the scope of the City’s mission or abilities to develop;
Presents organizational improvement recommendations to the City Council, City Manager’s Office, Departments and outside agencies;
Work in coordination with ELT to ensure implementation and execution of the Dallas 365: Performance Management Program and provide quarterly reports to the City Council on city services performance outcomes;
Provides citywide oversight of metrics and data analytics to facilitate strategic utilization of data;
Leads the implementation of the City of Dallas smart city framework into government operations;
Forges partnerships with local community groups, companies, universities and school systems that can support the research and development of innovative solutions;
Explores and imports innovations from other communities for testing where they may be applicable;
Works in partnership with the Chief Information Officer on identification, development and testing of civic technologies and projects that advance the City’s Open Government mission;
Represents the City and serves as liaison and convener with other local, state and federal agencies and related NGOs to align community innovation with broader regional and national programs;
Leads multi-functional, cross-departmental teams that may consist of employees from all levels of the organization;
Works to ensure a forward-thinking and strategic approach to technology in support of all municipal business units;
Selects, motivates, and evaluates Innovation staff; implements and administers disciplinary and termination procedures
Train other managers to perform these roles as well as allow them to support innovation in their respective departments;
Transition the organization to a more innovative and tactical environment to become a partner in the external entrepreneurial process;
Manage and develop a culture of innovation, professionalism and continuous improvement in the City organization, and to develop a more adaptive and dynamic organization receptive to new ideas and operational enhancements;
Serve as a consultant and facilitator for City employees, local businesses and organizations seeking to develop new solutions to civic challenges and city-wide systemic issues;
Possess knowledge of performance measurement techniques, applied statistical analysis, organization strategic planning, operations research and human resources planning;
Possess experience in policy analysis, data analysis, strategic thinking, research, policy development, and public process facilitation skills and experience;
Inspire, manage and collaborate with a wide variety of internal and external stakeholders at all levels;
Be flexible, resilient and adaptable to changing priorities;
Possess strong organizational, communication, strategic planning and interpersonal skills;
Data Analysis, Governance, and Inventorying: is capable of developing a program across the organization where data collection and data inventorying programs are developed.
Strategic Support: initiate the development of new programs, and strategies for streamlining services. Plan, design, implement, evaluate and coordinate delivery of services, determine and implement appropriate changes and improvements to ensure effect, cost-efficient solutions.
Creativity: must be able to promote non-traditional approaches and solutions to problems and be able to communicate the opportunity associated with these solutions.


Must be able to work across the organization to foster an improved culture of innovation, accessibility, efficiency and accountability;
Work in a collaborative manner with City departments to foster high-performing project teams dedicated to achieving innovative and inspiring results;
Ability to establish and maintain effective working relationships with City staff, other government officials, community groups, the general public, and media representatives;
Ability to analyze complex organizational structures and functional relationships;
Ability to write clear and concise reports;
Ability to apply mathematical and statistical methods to organizational studies;
Ability to identify and respond to community and City Council issues, concerns and needs
Ability to make presentations to groups;
Demonstrate outstanding communication skills;
Prepare and deliver effective presentations; and
Be comfortable dealing with an engaged public in a highly visible environment.

Any combination of training, education, and experience equivalent to graduation from an accredited college, or university with a Master’s Degree in Public Administration, Business Administration, Information Technology or a related field. Experience in implementing an Enterprise Resource Planning (ERP) system is preferred. This position requires a minimum of 8 years’ experience in one or more of the following types of organizations: (a) a private sector firm with a culture committed to performance improvement measures and best practices; (b) a management consulting firm dealing with organizational efficiencies, cost-saving analysis and performance enhancements; or (c) a forward-thinking government entity that has embraced change management and innovative techniques. Ideal candidates will also present progressively responsible managerial, supervisory experience with major emphasis on strategic program development and business model development and change leadership.

A comparable amount of training and experience may be substituted for the minimum qualifications.

Additional Information