Director of Economic Supports, Child Support Services and Well-Being

County of Hennepin, MN

We’re hiring a strategic leader to serve as the Director of Economic Supports, Child Support Services and Well-Being within Human Services and Public Health. In this position, you will play a critical role in shaping the future of our programs. The ideal candidate for this role will bring new perspectives to the position and the ability to innovate the way the county delivers services for our residents. You will be able to integrate available technology resources and incorporate new ones to advance our service delivery for residents. You will be able to bring your heart to work to improve the wellbeing of staff and residents. This role requires tenacity, resilience, and managerial courage to push work forward and create the best solutions for our residents.

This position will report to the Deputy County Administrator of Health and Human Services and will oversee economic benefit programs, child support, employment programs, and youth education programs; and will lead efforts to reduce racial and other disparities in our systems. You will lead a team of professionals to ensure our department has the essential support and tools to achieve Hennepin County's mission and vision.

New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable after the new employee successfully completes probation.

Location and hours:
This position is hybrid and will be performed both on-site at the Government Center in downtown Minneapolis at 300 6th St S, Minneapolis, MN 55487 and remote as job duties require. This candidate must be able to travel to various locations such as community sites and Hennepin County locations. Work hours for this position are Monday through Friday from 8 a.m. to 5 p.m. with occasional evenings.

About the position type:
This position is full-time, benefit-earning and unclassified. Unclassified positions are non-permanent (at will) and are not subject to HR law/rules.

Effective September 1, 2021, all new job offers are conditional based on the candidate being fully vaccinated for COVID-19. “Fully vaccinated” means 14 days after receiving the second dose in a two-dose vaccination series approved by the U.S. Food and Drug Administration (FDA) on a full or emergency-use basis, or 14 days after receiving a single-dose vaccine approved by the FDA on a full or emergency-use basis. After a conditional job offer is made, the candidate must show proof of full vaccination prior to their start date. A COVID-19 vaccination card from the Center for Disease Control and Prevention (CDC), a vaccination record from your doctor’s office, or a personal digital vaccination record constitutes sufficient “proof.” The candidate must also attest they are vaccinated by completing a form on the first day of employment. Reasonable accommodations to this vaccination requirement will be considered upon request by a candidate for medical or religious reasons as required by applicable law

In this position, you will:
Lead staff and operations:

Lead 800+ staff and operations of economic benefit programs, child support, employment programs, youth education programs, family emergency shelter programs, and emergency assistance programs, to ensure that policies, standards, and regulations are followed.

Coordinate and develop economic assistance, child support, employment, and youth programs and services; identify unmet needs, define objectives, policies, or plans to meet those needs, and think systemically when making critical decisions that could impact other areas of the organization.

Work with department leadership to create organizational vision and strategy, leading with purpose.

Ensure a collaborative, diverse, energizing, supportive and nimble work culture and develop future leaders.

Examine and directly address the impacts of structural and institutional racism

Work across the organization and with community partners to reduce disparities for residents.

Lead staff to build a strengths-based culture of practice that is committed to understanding and working towards eliminating racial disparities.

Build and develop strong relationships and partnerships:

Develop and maintain close, cooperative relationships with the community and other public agencies involved in the work with the goal of working across public-private boundaries to improve outcomes for Hennepin County residents.

Partner with community organizations, engage with community members, inspire others by being an authentic leadership presence.

Ensure Hennepin County staff and community organizations are knowledgeable about what each other provides and how to leverage those programs and services.

Work across Hennepin County to foster alignment, promote cross-disciplinary partnerships within and across departments, and service areas that affect the people served by collaborating and sharing data and co-creating solutions that lead to better outcomes for Hennepin County residents.

Represent Hennepin County as a media spokesperson to explain the work using plain language.

Strategically manage resources:

Work with the Director of Financial administration and Deputy County Administrator to develop and monitor budgets, revenues, and expenditures.

Work with a data team to analyze data about economic benefit programs, child support, employment programs, and youth education programs, including staffing programs and services, to continually improve the work and meet the needs of Hennepin County residents served.

Work with Contract Management to determine needed contracts and their financing and set outcomes for them.

Need to have:
One of the following:
Eleven or more years of management or administrative experience.
Bachelor's degree or higher in a field related to the business and seven or more years of management or administrative experience.

And the ability to demonstrate the Director competencies:

Customer Focus – Dedicated to meeting the expectations and requirements of current and potential customers; establish and maintain effective relationships with community groups; ability to communicate customer focus to the organization.

Integrity and Trust – Widely trusted; seen as a direct, truthful individual; keep confidences; admit mistakes; establish and maintain trusting and respectful relationships with others.

Create Vision & Purpose – Communicate a compelling and inspired vision and sense of core purpose; can inspire and motivate all staff.

Relationship Management – Ability to develop and maintain professional relationships with partners on the county, regional, state, and national level; forges effective partnerships with labor organizations and values union involvement in decision making where appropriate; ability to establish and maintain effective relationships with community, advisory boards, and elected officials.

Organizational Management – Direct and administer complex and changing programs and services.

Diversity, Equity, and Inclusion – Foster commitment and build support for a diverse and inclusive organization that reflects the residents we serve.

Leadership – Provide effective leadership to direct reports and the organization; is an experienced, passionate, energetic, and visionary leader with excellent people and communication skills; ability to link actions back to vision and mission.

Strategic Resource Management – Effectively manage a broad spectrum of resources including human resources, financial and capital projects, and technology.

Important attributes:

Leading and managing staff.

Ensuring budgets and finances to strategically manage and align with department wide fiscal framework and targets.

Working with relevant state and federal laws, statutes, and regulations, including standards of practice and administration of programs.

Knowledge and demonstrated ability to examine and directly address the impacts of structural and institutional racism and successfully apply diversity, equity, and inclusion best practices to reduce disparities, including:

Leading an environment where team members follow a holistic and responsive approach for service delivery specifically with BIPOC communities.

Working understanding of cultural differences and the impacts of culture on service effectiveness, organizational effectiveness, and effective relationships with staff, partners, and those we serve.

Ability to:

Lead through ambiguity and change.

Collaborate, inspire, and implement action.

Use data to lead and build a data informed culture.

Analyze existing community needs and develop practical and effective delivery programs, integrating efforts with communities to provide effective, person-centered services.

Anticipate future trends, assess impact of issues, and demonstrate a systems-thinking approach to create a vision to lead future needs.

Coordinate numerous county and other public/private agencies to provide a comprehensive system of service.

About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

NOTE: You must attach a cover letter (PDF or Word) with your application materials to be considered for this position.

This position is internally classified as a Director.
Click here to view the job classification specification.

This position will have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a drug test and/or background check.

How to Apply

Application Deadline
Applications must be submitted online by Feb. 3, 2022 at 11:59 p.m. to be considered.

Job Details

Job Function
Other, Department Head/Director

County of Hennepin


A-2300 Government Center
Minneapolis, MN 55487-0001
United States

Form of Government
County Council-Administrator/Manager