Assistant Director - Animal Care Services

City of San Antonio, TX

To view a recruitment brochure for the Assistant Director of Animal Care Services position please visit:

The first application review will take place on December 4th, 2021. For consideration, please apply before this review date by sending your resume and cover letter to:

About San Antonio
The City of San Antonio is the Nation’s 7th largest city and is home to more than 1.5 million residents. Located in South Central Texas, approximately 140 miles from the Gulf of Mexico, San Antonio offers its residents one of the most attractive and affordable lifestyles in the country. Residents enjoy one of the lowest tax rates in the State as well as a plentiful supply of high-quality housing and low utility rates. The economy of San Antonio is an excellent mix of business services, manufacturing, health care, communications, corporate and regional offices, government, and the convention and tourism industry. San Antonio is rich in recreational and cultural opportunities and is home to the San Antonio Spurs.

City Government
San Antonio has a Council-Manager form of government with an eleven-member City Council. Councilmembers are elected by District, while the Mayor is elected at-large. The term of office for the Mayor and all members of the City are two-year terms, for not more than four (4) full terms of office. The City Council appoints the City Manager, who appoints all officials in executive positions with the exception of the City Clerk, City Internal Auditor, Presiding Judge, and Municipal Judges.

The City of San Antonio has been recognized for its high level of professional management by the ICMA and National Civic League, amongst others. For ten consecutive years, the City has maintained a AAA bond rating. The Fiscal Year 2021 adopted operating budget is $2.9 billion with close to 13,000 employees across over 30 departments. The City has made a commitment to advancing diversity, equity and inclusion, primarily through the formation of a citywide Office of Equity in 2017.

Animal Care Services (ACS) Department
The City of San Antonio Animal Care Services is the largest, open admission, municipal shelter in South Texas. Serving San Antonio residents, ACS resides on a 14-acre campus boasting a variety of programs and services aimed at encouraging responsible pet ownership and compliance in our community.

The mission of Animal Care Services is “to encourage responsible pet ownership by promoting and protecting the health, safety, and welfare of the residents and pets of San Antonio through education, enforcement, and community partnership. “

Since 2005, the City of San Antonio has taken progressive steps towards implementing more humane practices and programs at Animal Care Services. These innovations have resulted in significant measurable progress towards a more humane community. In FY 2011, the department had a 32% Live Release. In FY 2012, the department revised our Strategic Plan and our Live Release Rate has climbed to greater than 90% for every year since 2016. In FY2021 the department had a live release rate of 91.2%.

The Animal Care Services department has created and implemented a balanced approach to animal services that focus on four strategic priorities:

• Enhanced enforcement of existing laws and codes
• Controlling the stray animal population
• Increasing the live release rate
• Engaging and educating the community

The successful turn-around and innovative improvements made at Animal Care Services have been prominently discussed at the ICMA and the Alliance For Innovation conferences as well as being featured in Animal Sheltering magazine, Best Friends Magazine and NACA news magazine. ACS was the winner of the 2012 ASPCA Rachel Ray $100K Challenge and a 3rd place finisher in 2014, and awarded the outstanding agency award from the National Animal Care and Control Association 2016.

The Position
The Assistant Director of Animal Care Services is responsible for assisting the Animal Care Services Director with the planning, directing, managing, and overseeing the activities and operations of the Animal Care Services Department. The Assistant Director coordinates assigned activities with other City departments and outside agencies and provides highly responsible and complex administrative support to the City Manager's Office. Exercises direct supervision over assigned staff.

Essential Job Functions
• Assists with full management responsibility for all department services and activities; assist with managing the development and implementation of department goals, objectives, policies, and priorities for each assigned service area; assists with the evaluating and recommending changes and improvements to existing standards and procedures.
• Assists with planning, directing and evaluating the work of Animal Care Services staff.
• Directly coordinate and oversee the development, implementation and management of a revolutionary Case Management Social Worker program focused on reducing recidivism and improving pet retention by struggling families.
• Directly coordinate and oversee the Field Operations division to include the expansion of efforts to educate, enforce and provide animal related assistance to underserved communities within the City.
• Assists with the development of an updated strategic plan for promoting pet responsibility and animal advocacy in the City.
• Assists with the review and interpretation of Animal Care policies and regulations mandated by Federal, State, and local government entities.
• Implements procedures utilized in daily operations to ensure direct results are achieved; prepares reports as required by Federal and State agencies.
• Responds to questions from the public, City Officials and the media and works with Public Health Officials in monitoring and reviewing animal-related community concerns.

Education & Experience
Qualified candidates will have a Bachelor's Degree from an accredited college in Public Administration, business administration, or a related field. They will also have three (3) years of management experience of a large, innovative organization to include supervisory experience. Previous experience in animal care is preferred. The most highly qualified candidates for consideration will be selected based on a combination of education, career experience, and accomplishments that best fits the needs of the City of San Antonio.

The Ideal Candidate
The ideal candidate will be a professional public administrator with a background in the management of a large, complex and fast-moving organization. Having a proven track record of relationship building with diverse employee populations is critical and being an influential leader who can attract followers and engage employees is important. The successful candidate must also be accessible, approachable, and will be progressive leader with a collaborative management style. The ability to communicate messages and presentations skillfully and effectively to stakeholders in a clear and concise manner is critical to be successful in this position.

The City of San Antonio is offering a competitive salary commensurate with experience. The City offers generous benefits and retirement including annual and personal leave; monthly car allowances, deferred compensation plan, relocation/moving expenses and participation in the Texas Municipal Retirement System (TMRS).

How to Apply
If you are interested in this opportunity, please send a cover letter, resume, references and salary requirements to:

This position is open until filled. First review of resumes will occur on December 4th, 2021. Please submit your application as soon as possible and before the first resume review deadline to ensure you are considered for this position. Upon receipt, resumes will be screened in relation to the criteria outlined in this brochure. Candidates selected for interview will be contacted by the City of San Antonio’s Executive Recruiter.

For additional information please contact:

Jeff Baldwin, Executive Recruiter
City of San Antonio
Human Resources Department
Phone: (210) 207-7939

Please note: Under the Texas Public Information Act, information from your resume may be subject to public disclosure. The City of San Antonio is an Equal Employment Opportunity Employer.

How to Apply

Application Deadline

Job Details

Job Function
Assistant/Deputy Department Director
Position Type
Full Time

City of San Antonio


114 W Commerce St
San Antonio, TX 78205-2413
United States

Form of Government