Diversity, Outreach, and Employment Resources (DOER) Program Manager

Borough of Chambersburg, PA

Serves as the Diversity, Outreach, and Employment (DOER) Resources Programs Manager for the Borough by acting in the capacity of the collaborative liaison between the Personnel Office and Department Heads / Supervisors for Human Resources services such as:
• Recruiting highly talented and specialized applicants to work for the Borough of Chambersburg utilizing the Borough’s formal and outlined recruitment and onboarding processes; and
• Community outreach to develop local youth into becoming future highly talented and specialized applicants to work for the Borough; and
• Citizen engagement to explain the role, purpose and mission of the Borough organization to the public as it relates to equal opportunity employment;
• The retention and development of Borough personnel through proper evaluation, testing, training, and counseling; and
• Facilitate the development and implementation of a diversified program of community outreach, social interaction, community engagement, and communication to grow the Next Generation of employees;
• Creating and managing an internal diversity, inclusion, and employee development program.

This employee will accomplish the goal of explaining the Borough’s role in providing services to the community, and as community leaders; promoting good faith efforts to recruit, employ, and promote qualified employees, including minorities, women, individuals with disabilities, and veterans; while growing a widely diversified candidate pool utilizing the programs listed above; insuring proper testing and training as part of recruitment and onboarding functions of the department; and working with each department of the Borough to improve their workforce.

The incumbent will serve as the central point of contact in organizing and creating Borough municipal programs to give the community insight and experience in all Borough departments and functions (i.e. citizen police academy or GIS summer camp programs). This individual will design, implement, and manage these programs, which promote the Borough of Chambersburg as a positive and exciting place to live and work through a variety of communication/media platforms for ease of accessibility and communication with the Borough. This employee will manage the employee review and evaluation program including the on-boarding of probationary employees. Reporting to the Human Resource Supervisor and apprising them on the status of day to day Recruitment and Personnel operations. This employee will be responsible for Job Recruitment, Various Statistics Reports, Employee Promotions and Transfers, Personnel Allocations, designated Community Events, assessing the need for and facilitating Vocational and Educational training opportunities, etc., and performing other related duties as assigned.

As a Personnel Office’s Diversity, Outreach, and Employment Resources Programs Manager, the incumbent is responsible for handling a variety of keenly specific administrative details that will assist the Human Resource Supervisor, Borough Manager, Asst. Borough Manager and Council in determining budgeting constraints within the manpower arena. The work may involve performing a variety of tasks including but not limited to independently creating and participating in the gathering of information, managing programs and workshops, public speaking events, making of statistical analyses of workforce development, studying work force trends throughout the organization, and determining strategies to ensure efficient processing of recruitment and retention of highly valued talent. Directives, letters and memoranda are prepared regarding the implementation of administrative rules and regulations. Personnel policy enforcement included. Frequent contacts may be made with outside agencies to collaborate on addressing and resolving workforce challenges, developing projects, as well as establishing a point of contact on behalf of the Borough. The work requires initiative and independent judgment, exercise of mature judgment, transparency, teamwork, outstanding communication skills, and broad background of experience in the field of outreach and recruitment.


1. Recruits a highly diversified and talented pool of candidates. Responsible for Advertising Jobs internally and externally using resources such as: The Borough’s application tracking system, Professional Organizations, including special trade organizations, Newspaper Publications, Cultural Employment Centers, Social Media, Job Fairs, and Referrals.

2. Performs on-boarding for new employees by organizing, managing, and facilitating the Borough’s background screening processes to ensure consistency and compliance in all areas related to legal employment, as well as the Borough’s new employee orientation program.

3. Remain as the Borough’s point of contact for all applicants, candidates, prospective employees, and new employees during all phases of the recruitment process, including but not limited to, recruitment, screening, and the selection of candidates.

4. Performs exit interviews for those leaving the Organization, assess feedback, and provides recommendations for improvement, where necessary.

5. Manages the personnel evaluation system and works to retain and train personnel to maximize the Borough’s investment in their long-term future with the organization.

6. Assists departments in the coordination and organization of filling vacancies, including, but not limited to, managing the posting of vacancies, screening candidates, attending Job Interviews, managing any pre-employment skills-based testing, reporting the testing results, and facilitating discussion on the selection of candidates, in compliance with all relevant policies and collective bargaining agreements.

7. With department heads and supervisors, updates Job Descriptions and ensures proper cataloguing and filing for all jobs within the Borough of Chambersburg.

8. Keeps abreast with federal filings such as I-9 forms, Child Support Enforcement, child labor laws, Bureau of Labor Statistics Census reports, etc.

9. Organizes Job Fairs and Community Training Opportunities to enhance the Borough’s workforce, including minority complement. Visits area schools and community centers promoting the Borough as a great place to work. Moderate to extensive public speaking opportunities before a variety of audiences.

10. Works with Department Heads and Supervisors to develop workshops, summer camps, and adult education programs to expand the knowledge and involvement of citizens in the work of the municipality. Manages these sessions, lead these sessions, direct volunteers and staff who participate in these outreach events. Extensive autonomous programming management.

11. Statistically track the diversification of the Borough workforce and offer skills and ideas to expand diversity, including but not limited to ethnic background, veteran status, and disability. Reports to the HR Supervisor, Borough Manager, and when necessary, Council, on efforts to create a modern workforce.

12. Create personality and technical skills assessments for candidates applying for the wide array of jobs within the Borough.

13. Attend, through programming initiatives and on behalf of the Borough, public meetings, workshops, community roundtables, to represent and liaison between community groups and Borough administration, with respect to outreach, Next Generation, and diversification of the Borough workforce.

• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and training materials, and respond to questions from groups of managers, employees, and the general public
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Able to create and implement new processes and procedures.
• Experience and working knowledge of Microsoft Office Programs.
• Able to motivate others.
• Have high attention to details.
• Have leadership skills.
• Have supervisory skills.
• Have above-average public speaking skills.
• Manage a workshop or group event.
• Able to work independently or with a team.
• Specific experience organizing outreach campaigns including setting up roundtables and conferences.
• Specific experience concentrating on diversity training and strategies to address implicit and/or explicit bias.

Thorough knowledge of research techniques, methods and procedures; thorough knowledge of the principles, methods and practices of recruitment strategies; solid ability to conduct different types of interviews; ability to organize skills assessment centers such as IQ testing, psychometric testing, etc.; having familiarity with personnel databases that promote candidate tracking and qualifications; excellent communication and interpersonal skills as well as strong decision making skills; emphasis is placed on the ability to establish and maintain effective working relationships with employees; local officials and the public. Ability to assume the role of a true outgoing leader ready to be a positive Borough figure and the face of a successful outreach program.

A Bachelor’s Degree in Human Resources Management, Industrial Psychology, or related field, or an unrelated degree but extensive workplace experience in a similar role for a similar organization. Extensive experience in various personnel recruitment, retention, and selection processes such as reference checks, phone interviewing, pre-employment screening, etc. Proven work experience as a recruiter in established capacities. Demonstration of strong speaking and communication skills as well as the ability to work within a team and carry out the goals of Management is required. Ability to communicate with job applicants, community members, co-workers, and other stakeholders of the organization in more than one language, preferred. Candidate must have at least five (5) years of work experience in at least three of the following work functions: recruiting/onboarding, training/development, employee relations, and administration of Federal, State and Local government personnel, regulations and Laws (such as the FMLA, ADA, and FLSA), is required. Candidate must have demonstration of knowledge of Microsoft Office Products, including but not limited to, Word, Excel, Access and Power Point, as well as experience in other tracking programs and software.

Candidate must have and maintain a valid motor vehicle license, 3 years clean driving history, and be insurable in the independent opinion of the Borough’s motor vehicle insurance underwriter, in order to remain eligible for this position. In addition, candidate must remain free of any situation or occurrence (collectively, an “Act”) tending to bring the Borough of Chambersburg into public disrepute, contempt, scandal or ridicule, or tending to shock, insult or offend the majority of the citizens or any protected class or group thereof.

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to communicate clearly and effectively, both verbally and in writing, to all stakeholders within the department’s scope of accountability. Must be able to legally operate a motor vehicle. Must be able to stand and/or sit for moderate to long periods of time while working in an office setting and/or facilitation a training and/or participating in a focus group.

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee primarily works in an office environment which subjects the employee to common internal exposures. At times, the employee may need to perform their duties in a non-barrier setting, especially when facilitating/coordinating programs, workshops, and Borough-sponsored community events in the community. Work may be performed alone or with a team, with frequent interruptions requiring the employee to respond to requests from both internal and external stakeholders. The employee may occasionally visit facilities that are only accessible through uneven paths of travel, outdoors, and stairways that may involve threats to physical safety.

NOTE: This description is the present overview of the job and is subject to change by the employer. It is to be used as a temporary management guide to performance.

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Job Details

Job Function
Other Entry to Mid-Level

Borough of Chambersburg


100 S 2Nd St
Chambersburg, PA 17201-2515
United States

Form of Government