Is Your EMS System Delivering Value? 10 Performance Metrics to Know and Compare

March 31, 2020
01:00 pm - 02:30 pm ET



This ICMA University Online Classroom webinar provides 10 most important metrics your EMS agency should regularly report to you every month.

Ever wonder how effective your Emergency Medical Services (EMS) system performs? Do you know how your EMS system compares to others on key metrics such as cost and revenue per response, patient outcomes, and satisfaction? Is your system delivering value for the money invested?

The Center for Public Safety Management (CPSM) has evaluated hundreds of EMS systems across the country, and the members of the Academy of International Mobile Healthcare Integration (AIMHI) represent some of the highest performing EMS systems in North America. CPSM and AIMHI are teaming up to bring ICMA members insights into what effective EMS systems look like, and the key metrics that can tell you how your system in performing clinically, operationally, and fiscally.

As part of the webinar, you will learn the 10 most important metrics your EMS agency, whether fire-based, contracted, or hospital-based, should regularly report to you every month to prove they are delivering VALUE to your community.


This webinar will cover the following Practices for Effective Local Government Leadership: [9] Community and Resident Service; [10] Service Delivery; [12] Financial Management and Budgeting

Register Now


Event Details


  • March 31, 2020
  • 01:00 pm 02:30 pm ET
  • Registration Deadline: 04/01/2020


  • Member Price:$149.00
  • Non-Member:$249.00


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