Building Customer Service into Local Government

July 23, 2019
01:00 pm - 02:30 pm ET


Registration closed.


This ICMA University Online Classroom webinar provides tools and strategies to help you provide your residents great customer service.

woman wearing a headset sitting at a desk working on computer

While providing good customer service is a necessity for most businesses, it is equally if not more essential in the public sector, where a single negative interaction with a local government employee or department can tarnish a community member's view of their jurisdiction as a whole. As such, it's crucial that your employees understand its importance and exhibit a high level of customer service acumen.

Join ICMA's Senior Technical Specialist Cory Fleming and 311 advocate James Sullivan, as they delve into the theory and practice behind providing a great customer experience for your community.

During this session, you will discuss:

  • The key differences between private and public sector customer service
  • The science behind the customer experience
  • How to use technology to improve your jurisdiction's services
  • How to foster a customer-oriented mindset in your organizational culture


  • Cory Fleming, senior technical specialist, ICMA
  • James Sullivan, public sector consultant, 311 advocate



Event Details


  • July 23, 2019
  • 01:00 pm 02:30 pm ET
  • Registration Deadline: 07/24/2019


  • Member Price:$149.00
  • Non-Member:$249.00


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