2019 Effective Supervisory Practices Webinar Series | Session 4

Jun 12, 2019 - Jun 12, 2019
01:00 pm - 02:30 pm ET


Registration closed.


Discuss how good supervisors can motivate employees to become productive and fulfilled.

effective supervisory practices book cover

This six-session interactive webinar series will demonstrate principles covered in Effective Supervisory Practices (5th Edition). Hosted by experienced managers and local government experts, this program is designed to impart real-life experience, best practices, and sound advice in the areas most important to a manager’s day-to-day role. All sessions are included in the webinar series package and cannot be purchased separately.

Live Webinar Sessions and Dates:

Session 4 | Raising the Bar: Motivating Employees and Customer Service


  • Michelle Poché Flaherty, deputy city manager, Palo Alto, CA
  • Jim Lewis, city manager, Pismo Beach, CA

Discussion highlights:

  • Personality types and motivation
  • Six steps to promoting creativity and reducing bureaucracy
  • Customer service and its impact on public perception of local government
  • What do customers expect?
  • Establishing standards of service
  • How to deal with difficult customers

Effective Supervisory Practices Course Materials

*Materials can take 3 weeks or more to arrive. Please order all course materials as early as possible.*

These print publications are NOT available online and must be ordered directly from ICMA. To order:

  • Email: Orders@icma.org
  • Telephone: 1-888-280-2370

Please note that all sales are final (no returns accepted unless the publication has been damaged in shipping)—no returns and no refunds.

Quantity Discounts: Purchases of 100 copies or more of a specific ICMA title are eligible for a 20% discount.

ESP Webinar Series Pricing

Single Log-In: Allows you to view it live or on-demand in one office or conference room as a group. $795 (member) / $1095 (nonmember)

Multiple Staff Log-ins: Allows multiple people in your office to access it live or on-demand on their own devices anywhere, anytime. This option allows for individual quizzing, custom certificate printing, progress tracking and e-mail alerts to you upon module completion

  • 10 individual log-ins: $945 (member) / $1295 (nonmember)
  • 25 individual log-ins: $1170 (member) / $1595 (nonmember)
  • 50 individual log-ins: $1545 (member) / $2095 (nonmember)
  • 75 individual log-ins: $1920 (member) / $2595 (nonmember)
  • 100 individual log-ins: $2295 (member) / $3095 (nonmember)
  • 200 individual log-ins: $3795 (member) / $5095 (nonmember)
  • 300 individual log-ins: $5295 (member) / $7095 (nonmember)

Members are encouraged to register staff under their membership number to receive the discount; members do not need to participate themselves in order for their jurisdiction to receive the discounted rate.



Event Details


  • Jun 12, 2019 - Jun 12, 2019
  • 01:00 pm 02:30 pm ET
  • Registration Deadline: 06/13/2019


  • Member Price:Not available
  • Non-Member:Not available


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