Certificates in Performance Management

ICMA Certificates in Performance management bring your jurisdiction the recognition it deserves for data-driven management and communication.

ICMA Executive Director Marc Ott greets the 2017 recipients of the Certificates in Performance Management.

As part of ICMA's efforts to advance the practice of professional local government management, ICMA awards certificates each year to recognize programs that instill a culture of performance management, pursue comparative analysis and data-informed decision-making, and promote transparency. Certificates of Excellence (highest level), Distinction, and Achievement honor jurisdictions that have incorporated the principles of performance management at varying levels into their organizations.

Applications are closed for the 2018 Certificates in Performance Management, but you can still use the eligibility criteria as a roadmap for implementing a first-rate performance management program. And if you’re looking to start or supplement your benchmarking, we’d also suggest you check out ICMA’s Open Access Benchmarking, which provides comparable data on 80 key performance indicators plus 54 specific to counties – all with no participation fee and no software requirements.

Recipients of the 2018 Certificates will be recognized at the ICMA annual conference in Baltimore, Maryland. The 2017 recipients are listed below.

Leading Practices Among Past Certificate Recipients

Here is a selection of programs and presentations that exemplify the certificate criteria.

Category: Public Reporting Use of graphs, color-coding, dashboards, etc., to highlight performance above/below expectations or varying significantly from past or comparable data. Examples:

One Vision, Five Goals, Durham, North Carolina (2017)

Performance Benchmarks and Trends, Poudre Fire Authority (2017)

Dashboard and Strategic Goals, Bellevue, Washington (2017)

Narrative Report on Civic Services, Bellevue, Washington (2017)

Our Progress on the Way Ahead, Edmonton, Alberta, Canada (2017)

Municipal Benchmarking Report, Greer, South Carolina (2016)

Key Departmental Performance Scorecard, Tamarac, Florida (2015)

TRACStat: Transparent Reporting and Analytics for Citizens, Fayetteville, North Carolina (2016)

Budget Transparency, Austin, Texas (2014)

Public Health Measurement, Kansas City, Missouri (2014)

Human Resources Analysis, Peoria, Arizona (2014)

Street Maintenance, San Francisco, California (2013)

Public Works PerforMax Review, Olathe, Kansas (2016)

Narrative Explaining Extreme or Aberrant Data, Tamarac, Florida (2016)

Category: Training  At least one informational or training session during the past year for other jurisdiction staff dealing with performance measurement issues, or coordination of staff's attendance at alternate training sessions. Consideration of the particular needs of new employees in performance measurement training efforts. Examples: 

Performance Measurement in Local Government: Developing Measures for Managing Your Operation (2017)

Collaborative Performance Management System, San Mateo County, California (2016)

Guide to Good Performance Measures, San Francisco, California (2015)

PeoriaStat Training, Peoria, Arizona (2013)

Training, New Orleans, Louisiana (2013)

Manager Academy, Austin, Texas (2012)

Business Plan Training, Austin, Texas (2015)

Category: Accountability  Adoption of policies for holding staff accountable to report performance data and work toward continuous improvement. Examples:

Performance Measurement Ordinance, Centennial, Colorado (2016)

Accountability, Wichita, Kansas (2012)

Category: Discussions and Process Improvement  Participation on at least two occasions in email/phone communications with staff and/or online discussions about performance measurement issues and/or template revisions. Feedback may also take the form of internal process improvement efforts. Examples:

Examples of Process Improvement Activities

Performance Measures Self-Assessment Review Checklist, Austin, Texas (2017)

Category: Networking  Sharing of performance measurement experiences/lessons learned with other communities. Examples:

Valley Benchmark Cities Report, Arizona (2016)

Category: Strategic Planning and Budgeting  Consideration of performance data in measuring progress toward strategic plan goals (for the overall organization, departments, or individuals), making management decisions, or considering financial issues. Examples:

Strategic Planning Cause and Effect Map, Bellevue, Washington (2017)

Strategy Maps, Fort Collins, Colorado (2016)

Business Plans, Alachua County, Florida (2016)

Performance Report, Peoria, Arizona (2015)

Service-Specific Mission Statement, San Antonio, Texas (2015)

Strategic Plan Performance Audit, Durham, North Carolina (2014)

Solid Waste Data Report, Bloomington, Illinois (2014)

Paperless Council Packets (Quantified), Bayside, Wisconsin (2014)

Animal Control Business Planning, Miami-Dade County, Florida (2013)

VitalStats, Peoria, Arizona (2013)

Category: Leadership  Internal emphasis on performance measurement that makes it pervasive in the organizational culture, and external leadership in networking, presentations, and data sharing. Examples:

Leadership in Performance Management: Examples (2017)

Category: Citizen Satisfaction  Conduct and reporting of customer satisfaction surveys, both of internal customers (employees) and the general public. Examples: 

Business Survey, Coral Springs, Florida (2017)

Employee Survey, Algonquin, Illinois (2017)

Employee Survey, Batavia, New York (2017)

Business Survey, Bellevue, Washington (2016)

Internal Customer Satisfaction, Fort Collins, Colorado (2013)

Citizen Satisfaction, Fairfax County, Virginia (2012)

The 2017 Certificate Recipients

For 2017, ICMA recognized 59 local governments for exemplary performance management initiatives. The certificates are awarded on the basis of criteria that include data collection and verification, training and support, public reporting, accountability and process improvement, networking, and leadership. Each year's recipients are recognized at the ICMA Annual Conference.

Certificate of Excellence (Highest level)

Alachua County, FL
Albany, OR
Austin, TX
Bellevue, WA
Coral Springs, FL
Durham, NC
Fairfax County, VA
Fayetteville, NC
Fort Collins, CO
Fort Lauderdale, FL
Gilbert, AZ
Kansas City, MO

 Montgomery County, MD

New Orleans, LA
Oklahoma City, OK
Olathe, KS
Peoria, AZ
Phoenix, AZ
Poudre Fire Authority, CO
San Antonio, TX
San Francisco, CA
Scottsdale, AZ
Tacoma, WA
Tamarac, FL
Woodbury, MN

 

Certificate of Distinction

Bayside, WI
Bernalillo County, NM
Bettendorf, IA
Clayton, MO
Dallas, TX
Edmonton, AB
Mecklenburg County, NC
Mesa, AZ

Miami-Dade County, FL
Palm Coast, FL
Rock Hill, SC
San José, CA
Suwanee, GA
Wichita, KS
Williamsburg, VA

Certificate of Achievement

Algonquin, IL
Batavia, NY
Bloomington, IL
Clackamas County, OR
DeLand, FL
Elk Grove, CA
Grafton, WI
Greenville, NC
Greer, SC
Hillsborough, NC

Loudoun County, VA
Maui County, HI
North Hempstead, NY
Purcellville, VA
Raleigh, NC
River Forest, IL
San Diego, CA
Sheboygan, WI
Southlake, TX

For additional information, contact Gerald Young (gyoung@icma.org).

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