Certificates in Performance Management

ICMA Certificates in Performance management bring your jurisdiction the recognition it deserves for data-driven management and communication.

ICMA President Karen Pinkos and Executive Director Marc Ott with 2019 recipients of Certificates in Performance Management. VIA ICMA

As part of ICMA's efforts to advance the practice of professional local government management, ICMA awards certificates each year to recognize programs that instill a culture of performance management, pursue comparative analysis and data-informed decision-making, and promote transparency. Certificates of Excellence (highest level), Distinction, and Achievement honor jurisdictions that have incorporated the principles of performance management at varying levels into their organizations.

Applications for ICMA Certificates in Performance Management are now being accepted for 2020

Considering ongoing disruptions to many local governments’ operations due to COVID-19, the due date for applications has been extended to Friday, May 15.  For those who received a certificate of excellence last year, the due date would be Friday, May 29.  If your jurisdiction anticipates applying but needs additional flexibility beyond those dates, please contact Gerald Young at gyoung@icma.org, and we would be glad to work with you individually.

Download the application materials here:

Please note that applicants for higher levels of recognition will automatically be considered for the other levels of certificates in performance management as well, and there is no need to complete more than one application. 

Recipients will be notified of their achievement on Monday, June 22.

The certificates are awarded on the basis of criteria that include data collection and verification, training and support, public reporting, accountability and process improvement, networking, and leadership. Each year's recipients are recognized at the ICMA Annual Conference

2019 Recipients, Certificates in Performance Management

For 2019, ICMA recognized the 63 local governments for their exemplary performance management initiatives. View examples of leading practices shared by certificate recipients below.

Certificate of Excellence (Highest Level)

Alachua County, FL
Albany, OR
Arvada, CO
Austin, TX
Bayside, WI
Bernalillo County, NM
Clayton, MO
Durham, NC
Fairfax County, VA
Farmers Branch, TX
Fayetteville, NC
Fort Collins, CO
Fort Lauderdale, FL
Gilbert, AZ
Greer, SC
Gunnison County, CO
Kansas City, MO
Montgomery County, MD
Oklahoma City, OK
Olathe, KS
Pinehurst, NC
Rock Hill, SC
San Antonio, TX
San Francisco, CA
Scottsdale, AZ
Tamarac, FL
Woodbury, MN

Certificate of Distinction

Arapahoe County, CO
Baytown, TX
Bellevue, WA
Chapel Hill, NC
Coral Springs, FL
Dallas, TX
Edmonton, AB
Fort Worth, TX
Loudoun County, VA
Mesa, AZ
Palm Coast, FL
Phoenix, AZ
Poudre Fire Authority, CO
Sarasota County, FL
Sheboygan, WI
Sugar Land, TX
Suwanee, GA
Tacoma, WA
Wichita, KS

Certificate of Achievement

Alexandria, VA
Algonquin, IL
Arlington, TX
Bettendorf, IA
Chester County, PA
DeLand, FL
Downey, CA
Elk Grove, CA
Georgetown, TX
Maitland, FL
Maui County, HI
North Hempstead, NY
Salisbury, NC
Santa Monica, CA
Southlake, TX
Stanly County, NC
Stayton, OR

Leading Practices Among Past Certificate Recipients

Here is a selection of programs and presentations that exemplify the certificate criteria. While these examples are presented according to individual categories, qualification for a certificate is based on results achieved on all certificate criteria.

Category: Public Reporting

Use of graphs, color-coding, dashboards, etc., to highlight performance above/below expectations or varying significantly from past or comparable data. Examples:

Fair Administration of Justice, Austin, Texas (2019)

Public Health Scorecard, San Francisco, California (2018)

Popular Annual Financial Report, Suwanee, Georgia (2018)

One Vision, Five Goals, Durham, North Carolina (2017)

Performance Benchmarks and Trends, Poudre Fire Authority (2017)

Dashboard and Strategic Goals, Bellevue, Washington (2018)

Narrative Report on Civic Services, Bellevue, Washington (2018)

Our Progress on the Way Ahead, Edmonton, Alberta, Canada (2017)

Municipal Benchmarking Report, Greer, South Carolina (2016)

Key Departmental Performance Scorecard, Tamarac, Florida (2015)

TRACStat: Transparent Reporting and Analytics for Citizens, Fayetteville, North Carolina (2016)

Budget Transparency, Austin, Texas (2014)

Public Health Measurement, Kansas City, Missouri (2014)

Human Resources Analysis, Peoria, Arizona (2014)

Public Works PerforMax Review, Olathe, Kansas (2016)

Narrative Explaining Extreme or Aberrant Data, Tamarac, Florida (2016)

Category: Training

At least one informational or training session during the past year for other jurisdiction staff dealing with performance measurement issues, or coordination of staff's attendance at alternate training sessions. Consideration of the particular needs of new employees in performance measurement training efforts. Examples: 

Data Academy, Kansas City, Missouri (2018)

Performance Measurement in Local Government: Developing Measures for Managing Your Operation (2017)

Collaborative Performance Management System, San Mateo County, California (2016)

Guide to Good Performance Measures, San Francisco, California (2015)

PeoriaStat Training, Peoria, Arizona (2013)

Training, New Orleans, Louisiana (2013)

Business Plan Training, Austin, Texas (2015)

Category: Data Verification

Creating a system for periodically reviewing performance measures, their use, and the controls in place to ensure the reliability and validity of data.

Performance Measure Verification "Self-Audit" Checklist, Dallas, Texas (2018)

Measure Certification Corrective Action Plan, Austin, Texas (2018)

Category: Accountability 

Adoption of policies for holding staff accountable to report performance data and work toward continuous improvement. Examples:

Performance Measurement Ordinance, Centennial, Colorado (2016)

Accountability, Wichita, Kansas (2012)

Category: Discussions and Process Improvement

Participation on at least two occasions in email/phone communications with staff and/or online discussions about performance measurement issues and/or template revisions. Feedback may also take the form of internal process improvement efforts. Examples:

Business Process Analysis, Arapahoe County, Colorado (2019)

Random control trial (business licenses): Kansas City, Missouri (2019)

Examples of Process Improvement Activities (2018)

Process Improvement, Fort Worth, Texas (2018)

Performance Measures Self-Assessment Review Checklist, Austin, Texas (2017)

Category: Networking

Sharing of performance measurement experiences/lessons learned with other communities. Examples:

Valley Benchmark Cities Report, Arizona (2016)

Performance Management Networking, Fayetteville, North Carolina (2018)

Category: Strategic Planning and Budgeting

Consideration of performance data in measuring progress toward strategic plan goals (for the overall organization, departments, or individuals), making management decisions, or considering financial issues. Examples:

Foreclosure visualization and analysis, Rock Hill, South Carolina (2019)

Data-Driven Analytics, New Orleans, Louisiana (2018)

Using Data for Strategic Planning, Budgeting, and Decision Making: Examples (2018)

Strategic Planning Cause and Effect Map, Bellevue, Washington (2017)

Strategy Maps, Fort Collins, Colorado (2018)

Business Plans, Alachua County, Florida (2016)

Performance Report, Peoria, Arizona (2015)

Service-Specific Mission Statement, San Antonio, Texas (2015)

Strategic Plan Performance Audit, Durham, North Carolina (2014)

Solid Waste Data Report, Bloomington, Illinois (2014)

Paperless Council Packets (Quantified), Bayside, Wisconsin (2014)

Animal Control Business Planning, Miami-Dade County, Florida (2013)

VitalStats, Peoria, Arizona (2013)

Category: Leadership

Internal emphasis on performance measurement that makes it pervasive in the organizational culture, and external leadership in networking, presentations, and data sharing. Examples:

Data Governance Study, Fairfax County, Virginia (2019)

Leadership in Performance Management: Examples (2018)

Category: Satisfaction Surveys 

Conduct and reporting of customer satisfaction surveys, both of internal customers (employees) and the general public. Examples: 

Gap analysis, Farmers Branch, Texas (2019)

Employee Survey, Algonquin, Illinois (2017)

Employee Survey, Batavia, New York (2017)

Business Survey, Bellevue, Washington (2016)

Internal Customer Satisfaction, Fort Collins, Colorado (2013)

For additional information, contact Gerald Young (gyoung@icma.org).

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