As part of ICMA's efforts to advance the practice of professional local government management, ICMA awards certificates each year to recognize programs that instill a culture of performance management, pursue comparative analysis and data-informed decision-making, and promote transparency. Certificates of Excellence (highest level), Distinction, and Achievement honor jurisdictions that have incorporated the principles of performance management at varying levels into their organizations.
The certificates are awarded on the basis of criteria that include data collection and verification, training and support, public reporting, accountability and process improvement, networking, and leadership. Each year's recipients are recognized at the ICMA Annual Conference.
NOTE: Criteria and applications for 2021 certificates will be posted to this site on December 1, 2020.
For 2020, ICMA recognized these local governments for their exemplary performance management initiatives. View examples of leading practices shared by certificate recipients below.
- Certificate of Excellence (Highest Level)
Alachua County, FL
Bernalillo County, NM
Coral Springs, FL
Fairfax County, VA
Farmers Branch, TX
Fort Collins, CO
Gunnison County, CO
Miami-Dade County, FL
Montgomery County, MD
Rock Hill, SC
San Antonio, TX
- Certificate of Distinction
Arapahoe County, CO
Fort Lauderdale, FL
Kansas City, MO
Loudoun County, VA
Mecklenburg County, NC
Oklahoma City, OK
Palm Coast, FL
Sarasota County, FL
Sugar Land, TX
- Certificate of Achievement
Chester County, PA
Costa Mesa Sanitary District, CA
Cuyahoga County, OH
Elk Grove, CA
Santa Monica, CA
South Bend, IN
Stanly County, NC
Here is a selection of programs and presentations that exemplify the certificate criteria. While these examples are presented according to individual categories, qualification for a certificate is based on results achieved on all certificate criteria.
- Category: Public Reporting
Use of graphs, color-coding, dashboards, etc., to highlight performance above/below expectations or varying significantly from past or comparable data. Examples:
- Category: Training
At least one informational or training session during the past year for other jurisdiction staff dealing with performance measurement issues, or coordination of staff's attendance at alternate training sessions. Consideration of the particular needs of new employees in performance measurement training efforts. Examples:
- Category: Data Verification
Creating a system for periodically reviewing performance measures, their use, and the controls in place to ensure the reliability and validity of data.
- Category: Accountability
Adoption of policies for holding staff accountable to report performance data and work toward continuous improvement. Examples:
- Category: Discussions and Process Improvement
Participation on at least two occasions in email/phone communications with staff and/or online discussions about performance measurement issues and/or template revisions. Feedback may also take the form of internal process improvement efforts. Examples:
- Category: Networking
Sharing of performance measurement experiences/lessons learned with other communities. Examples:
- Category: Strategic Planning and Budgeting
Consideration of performance data in measuring progress toward strategic plan goals (for the overall organization, departments, or individuals), making management decisions, or considering financial issues. Examples:
VitalStats, Peoria, Arizona (2013)
- Category: Leadership
Internal emphasis on performance measurement that makes it pervasive in the organizational culture, and external leadership in networking, presentations, and data sharing. Examples:
- Category: Satisfaction Surveys
Conduct and reporting of customer satisfaction surveys, both of internal customers (employees) and the general public. Examples:
Click here to view the 2020 certificate program criteria . Applications for 2021 will be posted on December 1, with applications due in May. For additional information, contact Gerald Young (email@example.com).