As part of ICMA's efforts to advance the practice of professional local government management, ICMA awards certificates each year to recognize programs that instill a culture of performance management, pursue comparative analysis and data-informed decision-making, and promote transparency. Certificates of Excellence (highest level), Distinction, and Achievement honor jurisdictions that have incorporated the principles of performance management at varying levels into their organizations.
Applications for ICMA Certificates in Performance Management are now being accepted for 2020
Considering ongoing disruptions to many local governments’ operations due to COVID-19, the due date for applications has been extended to Friday, May 15. For those who received a certificate of excellence last year, the due date would be Friday, May 29. If your jurisdiction anticipates applying but needs additional flexibility beyond those dates, please contact Gerald Young at firstname.lastname@example.org, and we would be glad to work with you individually.
Download the application materials here:
Please note that applicants for higher levels of recognition will automatically be considered for the other levels of certificates in performance management as well, and there is no need to complete more than one application.
Recipients will be notified of their achievement on Monday, June 22.
The certificates are awarded on the basis of criteria that include data collection and verification, training and support, public reporting, accountability and process improvement, networking, and leadership. Each year's recipients are recognized at the ICMA Annual Conference.
For 2019, ICMA recognized the 63 local governments for their exemplary performance management initiatives. View examples of leading practices shared by certificate recipients below.
- Certificate of Excellence (Highest Level)
Alachua County, FL
Bernalillo County, NM
Fairfax County, VA
Farmers Branch, TX
Fort Collins, CO
Fort Lauderdale, FL
Gunnison County, CO
Kansas City, MO
Montgomery County, MD
Oklahoma City, OK
Rock Hill, SC
San Antonio, TX
San Francisco, CA
- Certificate of Distinction
Arapahoe County, CO
Chapel Hill, NC
Coral Springs, FL
Fort Worth, TX
Loudoun County, VA
Palm Coast, FL
Poudre Fire Authority, CO
Sarasota County, FL
Sugar Land, TX
- Certificate of Achievement
Chester County, PA
Elk Grove, CA
Maui County, HI
North Hempstead, NY
Santa Monica, CA
Stanly County, NC
Here is a selection of programs and presentations that exemplify the certificate criteria. While these examples are presented according to individual categories, qualification for a certificate is based on results achieved on all certificate criteria.
- Category: Public Reporting
Use of graphs, color-coding, dashboards, etc., to highlight performance above/below expectations or varying significantly from past or comparable data. Examples:
- Category: Training
At least one informational or training session during the past year for other jurisdiction staff dealing with performance measurement issues, or coordination of staff's attendance at alternate training sessions. Consideration of the particular needs of new employees in performance measurement training efforts. Examples:
- Category: Data Verification
Creating a system for periodically reviewing performance measures, their use, and the controls in place to ensure the reliability and validity of data.
- Category: Accountability
Adoption of policies for holding staff accountable to report performance data and work toward continuous improvement. Examples:
- Category: Discussions and Process Improvement
Participation on at least two occasions in email/phone communications with staff and/or online discussions about performance measurement issues and/or template revisions. Feedback may also take the form of internal process improvement efforts. Examples:
- Category: Networking
Sharing of performance measurement experiences/lessons learned with other communities. Examples:
- Category: Strategic Planning and Budgeting
Consideration of performance data in measuring progress toward strategic plan goals (for the overall organization, departments, or individuals), making management decisions, or considering financial issues. Examples:
VitalStats, Peoria, Arizona (2013)
- Category: Leadership
Internal emphasis on performance measurement that makes it pervasive in the organizational culture, and external leadership in networking, presentations, and data sharing. Examples:
- Category: Satisfaction Surveys
Conduct and reporting of customer satisfaction surveys, both of internal customers (employees) and the general public. Examples: