Certificates in Performance Management

ICMA Certificates in Performance management bring your jurisdiction the recognition it deserves for data-driven management and communication.

ICMA President David Johnstone with 2018 recipients of Certificates in Performance Management.

As part of ICMA's efforts to advance the practice of professional local government management, ICMA awards certificates each year to recognize programs that instill a culture of performance management, pursue comparative analysis and data-informed decision-making, and promote transparency. Certificates of Excellence (highest level), Distinction, and Achievement honor jurisdictions that have incorporated the principles of performance management at varying levels into their organizations.

The certificates are awarded on the basis of criteria that include data collection and verification, training and support, public reporting, accountability and process improvement, networking, and leadership. Each year's recipients are recognized at the ICMA Annual Conference.

For 2019, ICMA recognized the 63 local governments for their exemplary performance management initiatives. View examples of leading practices shared by Certificate recipients below.

2019 Recipients, Certificates in Performance Management

Certificate of Excellence (Highest level)

Alachua County, FL
Albany, OR
Arvada, CO
Austin, TX
Bayside, WI
Bernalillo County, New Mexico
Clayton, MO
Durham, NC
Fairfax County, VA
Farmers Branch, TX
Fayetteville, NC
Fort Collins, CO
Fort Lauderdale, FL
Gilbert, AZ

Greer, SC
Gunnison County, CO
Kansas City, MO
Montgomery County, MD
Oklahoma City, OK
Olathe, KS
Pinehurst, NC
Rock Hill, SC
San Antonio, TX
San Francisco, CA
Scottsdale, AZ
Tamarac, FL
Woodbury, MN

Certificate of Distinction

Arapahoe County, CO
Baytown, TX
Bellevue, WA
Chapel Hill, NC
Coral Springs, FL
Dallas, TX
Edmonton, AB
Fort Worth, TX
Loudoun County, VA
Mesa, AZ

Palm Coast, FL
Phoenix, AZ
Poudre Fire Authority, CO
Sarasota County, FL
Sheboygan, WI
Sugar Land, TX
Suwanee, GA
Tacoma, WA
Wichita, KS

Certificate of Achievement

Alexandria, VA
Algonquin, IL
Arlington, TX
Bettendorf, IA
Chester County, PA
DeLand, FL
Downey, CA
Elk Grove, CA
Georgetown, TX

Maitland, FL
Maui County, HI
North Hempstead, NY
Salisbury, NC
Santa Monica, CA
Southlake, TX
Stanly County, NC
Stayton, OR


Leading Practices Among Past Certificate Recipients

Here is a selection of programs and presentations that exemplify the certificate criteria. While these examples are presented according to individual categories, qualification for a certificate is based on results achieved on all certificate criteria.

Category: Public Reporting 

Use of graphs, color-coding, dashboards, etc., to highlight performance above/below expectations or varying significantly from past or comparable data. Examples:

Fair Administration of Justice, Austin, Texas (2019)

Public Health Scorecard, San Francisco, California (2018)

Popular Annual Financial Report, Suwanee, Georgia (2018)

One Vision, Five Goals, Durham, North Carolina (2017)

Performance Benchmarks and Trends, Poudre Fire Authority (2017)

Dashboard and Strategic Goals, Bellevue, Washington (2018)

Narrative Report on Civic Services, Bellevue, Washington (2018)

Our Progress on the Way Ahead, Edmonton, Alberta, Canada (2017)

Municipal Benchmarking Report, Greer, South Carolina (2016)

Key Departmental Performance Scorecard, Tamarac, Florida (2015)

TRACStat: Transparent Reporting and Analytics for Citizens, Fayetteville, North Carolina (2016)

Budget Transparency, Austin, Texas (2014)

Public Health Measurement, Kansas City, Missouri (2014)

Human Resources Analysis, Peoria, Arizona (2014)

Public Works PerforMax Review, Olathe, Kansas (2016)

Narrative Explaining Extreme or Aberrant Data, Tamarac, Florida (2016)

Category: Training 

At least one informational or training session during the past year for other jurisdiction staff dealing with performance measurement issues, or coordination of staff's attendance at alternate training sessions. Consideration of the particular needs of new employees in performance measurement training efforts. Examples: 

Data Academy, Kansas City, Missouri (2018)

Performance Measurement in Local Government: Developing Measures for Managing Your Operation (2017)

Collaborative Performance Management System, San Mateo County, California (2016)

Guide to Good Performance Measures, San Francisco, California (2015)

PeoriaStat Training, Peoria, Arizona (2013)

Training, New Orleans, Louisiana (2013)

Business Plan Training, Austin, Texas (2015)

Category: Data Verification 

Creating a system for periodically reviewing performance measures, their use, and the controls in place to ensure the reliability and validity of data.

Performance Measure Verification "Self-Audit" Checklist, Dallas, Texas (2018)

Measure Certification Corrective Action Plan, Austin, Texas (2018)

Category: Accountability 

Adoption of policies for holding staff accountable to report performance data and work toward continuous improvement. Examples:

Performance Measurement Ordinance, Centennial, Colorado (2016)

Accountability, Wichita, Kansas (2012)

Category: Discussions and Process Improvement 

Participation on at least two occasions in email/phone communications with staff and/or online discussions about performance measurement issues and/or template revisions. Feedback may also take the form of internal process improvement efforts. Examples:

Business Process Analysis, Arapahoe County, Colorado (2019)

Random control trial (business licenses): Kansas City, Missouri (2019)

Examples of Process Improvement Activities (2018)

Process Improvement, Fort Worth, Texas (2018)

Performance Measures Self-Assessment Review Checklist, Austin, Texas (2017)

Category: Networking 

Sharing of performance measurement experiences/lessons learned with other communities. Examples:

Valley Benchmark Cities Report, Arizona (2016)

Performance Management Networking, Fayetteville, North Carolina (2018)

Category: Strategic Planning and Budgeting  

Consideration of performance data in measuring progress toward strategic plan goals (for the overall organization, departments, or individuals), making management decisions, or considering financial issues. Examples:

Foreclosure visualization and analysis, Rock Hill, South Carolina (2019)

Data-Driven Analytics, New Orleans, Louisiana (2018)

Using Data for Strategic Planning, Budgeting, and Decision Making: Examples (2018)

Strategic Planning Cause and Effect Map, Bellevue, Washington (2017)

Strategy Maps, Fort Collins, Colorado (2018)

Business Plans, Alachua County, Florida (2016)

Performance Report, Peoria, Arizona (2015)

Service-Specific Mission Statement, San Antonio, Texas (2015)

Strategic Plan Performance Audit, Durham, North Carolina (2014)

Solid Waste Data Report, Bloomington, Illinois (2014)

Paperless Council Packets (Quantified), Bayside, Wisconsin (2014)

Animal Control Business Planning, Miami-Dade County, Florida (2013)

VitalStats, Peoria, Arizona (2013)

Category: Leadership  

Internal emphasis on performance measurement that makes it pervasive in the organizational culture, and external leadership in networking, presentations, and data sharing. Examples:

Data Governance Study, Fairfax County, Virginia (2019)

Leadership in Performance Management: Examples (2018)

Category: Satisfaction Surveys 

Conduct and reporting of customer satisfaction surveys, both of internal customers (employees) and the general public. Examples: 

Gap analysis, Farmers Branch, Texas (2019)

Employee Survey, Algonquin, Illinois (2017)

Employee Survey, Batavia, New York (2017)

Business Survey, Bellevue, Washington (2016)

Internal Customer Satisfaction, Fort Collins, Colorado (2013)

Application materials and criteria for 2020 will be posted on November 1.  For additional information, contact Gerald Young (gyoung@icma.org).


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