Alternative Service Delivery: Readiness Check

Why should local governments consider providing public services in new, alternative ways?

Kurt Thurmaier, Gerald T. Gabris, Heidi O. Koenig, Craig S. Maher, Kimberly L. Nelson, Katherine A. Piker, Alicia Schatteman, Dawn S. Peters, and Craig Rapp

Alternative Service Delivery: Readiness Check synthesizes academic and practitioner knowledge about alternative service delivery (ASD) systems. This handbook offers information and insights that local governments can use to provide public services more effectively and efficiently. It serves as a primer about alternative service delivery, intended to guide investigation of new approaches to service delivery.  It derives from multiple conversations with local government practitioners in Illinois who were frustrated by a lack of guidance on how to think about alternative service delivery methods for public services, and in what circumstances different alternatives were more or less successful. This handbook is written for both appointed managers and elected officials who are looking for innovative ways to consider service delivery.


Learn about:

  • Economic considerations of the alternatives 
  • Political considerations of the alternatives
  • Lessons learned that would be helpful for other communities considering ASD options
  • The organizational culture changes required for a local government to implement an ASD option for delivery of a public service.



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