ICMA Results Networks News

Using 311/CRM Systems for Better Performance Measurement and Budgeting

Wed, 11 Nov 2009 04:16:20 EST

Customer service is a core value for the city of Saco, Maine. The evolution of the Saco Information Center and Online Request System shows how communities of under 50,000 population can apply the principles of a centralized customer service system to improve customer service, performance measurement, and budgeting.

ICMA Launches Sustainable Communities Podcast Program

Wed, 14 Oct 2009 12:20:15 EST

City and county managers, authors, and consultants provide their expertise on important local government management issues.

Study Finds Increased Job-seeking, E-government Use in Libraries

Thu, 01 Oct 2009 10:55:21 EST

With national unemployment topping 10 percent and many Americans seeking online information and new technology skills, U.S. public libraries have been first responders in a time of economic uncertainty.

CDC's Recommendations for Obesity Prevention and Control

Thu, 03 Sep 2009 05:25:38 EST

Comprehensive set of evidence-based recommendations encourages physical activity and healthy eating.

Philadelphia Improves Citizen Engagement Through its 311/CRM System

Thu, 20 Aug 2009 03:34:40 EST

Read the free report on Philadelphia's customer service system, Philly311: Engaging Citizens, Serving Customers.

Philly311: The First 100 Days

Wed, 03 Jun 2009 01:31:59 EST

Learn how the city of Philadelphia implemented a 311 system on a budget, in a short timeframe, and read about progress made in the first 100 days of 311 system operation.

Five Ways to Keep Citizens Engaged--Especially In Tough Financial Times

Thu, 21 May 2009 11:11:39 EST

When cities, towns, and counties face budget deficits, one question that local government officials might ask is, "how can we afford civic engagement?" Experts will tell you that you can't afford not to continue civic engagement and community building.

Five Strategies to Transform Vacant Properties Into Assets

Thu, 07 May 2009 02:03:43 EST

Scores of local governments continue to struggle with rising numbers of foreclosures, blight from vacant properties, and the instability adandoned homes can create in neighborhoods.

More People Turning to Libraries in Tough Economic Times

Fri, 10 Apr 2009 10:47:12 EST

With the nation in recession, Americans are visiting their local public libraries more often and taking advantage of the free services they provide with greater frequency. And this week marks National Library Week, a time to celebrate the contributions libraries make to our communities.

Peachtree City Conserves Resources and Maximizes Use of Tax Payer Dollars

Thu, 26 Mar 2009 09:39:06 EST

Thanks to a project to replace its aging infrastructure and reduce energy consumption in city-owned buildings, Peachtree City is now seeing an improvement of the physical environment of its buildings and significant energy savings with no increase in capital funding.

Improve Service Delivery, Employee Productivity, and Your Bottom Line through Employee Mobility

Fri, 13 Mar 2009 01:18:45 EST

Strategically managing the mobile workforce of local government is the theme of a new ICMA initiative and Management Perspective.

Find Your Way to Fiscal Health and Wellness

Thu, 12 Mar 2009 05:53:59 EST

Using a diagnostic approach to accurately determine the causes of your fiscal problems can help you turn things around during these tough times.

ICMA Public Library Innovation Grants Announced

Thu, 12 Mar 2009 05:41:11 EST

New public library-local government partnerships in nine cities and counties will provide solutions to critical community challenges.

Fast, Easy, Effective, and Free: The Local Government Environmental Assistance Network

Thu, 26 Feb 2009 01:58:03 EST

Need to know what environmental management grants are available to your community? Want to learn how to meet regulations for storm water management or contact your state environmental office? The newly updated LGEAN Web site has the answers.

Libraries: A Great Local Government Resource in Tough Economic Times

Thu, 15 Jan 2009 05:02:59 EST

During the current financial crisis, everything seems down. But the use of libraries is way up as people turn to this great local government resource for help in these troubled times.

Twenty Recommendations for 311/CRM Implementation

Fri, 02 Jan 2009 09:43:10 EST

A new report outlines how local governments can best implement a 311 call system in their community.

New Web Site Improves Access to Disaster Assistance

Mon, 29 Dec 2008 02:15:51 EST

FEMA has announced the launch of a new user-friendly Web site to improve delivery of federal disaster assistance.

Preparedness for Health Emergencies

Thu, 11 Dec 2008 10:05:47 EST

Report finds progress made to better protect country from disease outbreaks, natural disasters, and bioterrorism is now at risk due to budget cuts and the economic crisis.

The American Public on Health Care: The Missing Perspective

Thu, 04 Dec 2008 09:25:33 EST

With health care costs increasing and more than 45 million uninsured Americans, there is widespread anxiety over cost and access to care.