Our economy has become an “experience economy” in which people have shifted from passive consumption to active participation. Great service and creating memorable experiences should not require heroic efforts by you, your employees, or your customers.  One good or bad customer/consumer service experience – whether it’s online or in-person -  can change the entire perception a customer holds about your organization.  In this webinar, you will learn how to immediately shift your mindset away from rules and toward results, methods to provide your employees freedom within a framework, ways to ensure your services are easy, accessible and reliable and how to apply the nine dimensions that characterize effective service providers to your organization.

Speaker:

Patrick Ibarra, Co-founder; Mejorando Group

ICMA Practice Areas: [4] Staff Effectiveness; [9] Community and Resident Service